Cassandra Washington
Cherokee
Summary
Results-oriented Retail Manager with over 4 years of experience in team leadership and store operations. Enhanced customer satisfaction through effective training and optimized inventory management. Demonstrated ability to streamline processes and elevate team performance, driving operational success and customer engagement.
Overview
7
7
years of professional experience
Work History
Security Lead
Qualla Enterprises
Cherokee
05.2025 - Current
- Led security team to enforce safety protocols and procedures, ensuring compliance and risk mitigation.
- Coordinated scheduling to enhance operational efficiency and coverage.
- Trained new hires on security protocols, enhancing team competency and operational readiness.
- Verified shift readiness through log reviews and operational equipment checks, maintaining security standards.
- Documented feedback in employee files to support performance evaluations.
- Compiled reports to maintain accurate records and documentation.
- Checked IDs for validity before allowing entry and medical cards for validity prior to entry.
Cashier
Qualla Enterprises
Cherokee
05.2024 - 05.2025
- Accurately processed customer transactions to enhance efficiency.
- Maintained organized checkout area to facilitate smooth operations.
- Collaborated with team members to deliver exceptional customer service.
- Engaged customers to foster a welcoming shopping environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Executed various tasks to support team objectives.
Retail Supervisor
Harrahs Cherokee Casino and Resort
Cherokee
06.2020 - 05.2025
- Supervised daily operations of retail outlets within the casino environment.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and ensured product availability on the sales floor.
- Coordinated scheduling to optimize staffing during peak hours.
- Resolved customer inquiries and complaints effectively and professionally.
- Monitored sales performance and provided feedback to improve team efficiency.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Ensured proper cash handling by counting and balancing registers at the end of each shift.
- Delegated work to staff, setting priorities and goals.
Store Manager
Shoe Show
Cherokee
06.2019 - 07.2020
- Managed daily store operations and ensured smooth workflow.
- Oversaw inventory management and restocking of merchandise.
- Established customer service standards and monitored staff compliance.
- Conducted regular staff meetings to communicate goals and updates.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Strengthened workflow productivity by hiring, managing and developing top talent.
Education
GED -
South Western Community Collage
Sylva, NC11-2009
Skills
- Transaction processing
- Inventory management
- Customer service
- Sales reporting
- 2 years of management training/leadership experience
- Proficient in Microsoft Office Programs
- Computer proficiency
- Oral and written communication
- Initiative
- Multitasking skills High Ethical standards
Timeline
Security Lead
Qualla Enterprises
05.2025 - Current
Cashier
Qualla Enterprises
05.2024 - 05.2025
Retail Supervisor
Harrahs Cherokee Casino and Resort
06.2020 - 05.2025
Store Manager
Shoe Show
06.2019 - 07.2020
GED -
South Western Community Collage