CASSANDRA T. JORDAN
Garner
Summary
Dedicated professional seeking a position, within a company/organization where I may utilize my present skill set, in order to obtain additional growth while being of asset as an employee.
Customer-oriented Research Interviewer with background working with psychological research organizations. Offering 20 years of experience performing interviews with diverse individuals. Strong communication skills to quickly gather data.
Overview
16
16
years of professional experience
Work History
Field Interviewer
Nielsen Company
10.2022 - 09.2024
- Recruit statistics for households to participate in Nielsen TV, radio and computer research.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Conducted interviews with participants to assess eligibility.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
Administrative Assistant
Rejuvenating Lives, LLC
03.2020 - 09.2022
- Maintained files and filing, keeping sensitive information confidential
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained calendars and schedules to set appointments for the management team
- Maintained office inventory by assisting with supply orders
Communication Operator
Duke Raleigh Hospital
12.2016 - 02.2020
- Manage daily communication needs for Duke Raleigh Hospital physicians, allocated their calls to specific departments
- Provide instructions, guidance and patient information as necessary.
- Received incoming calls and paged individuals and departments over PA system.
- Oversees after-hour projects to completion, reviewed and prepare medical statements.
- Monitored all emergency alarms and codes for Duke Raleigh Hospital and surrounding buildings
- Utilized medical billing systems, automated call distribution technology, internal case entry tools, and internal medical systems.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Office Administrator, Manager
Food Lion
07.2015 - 02.2017
- Provide excellent customer service
- Completed daily store operations, inclusive of: monetary transactions, stocking during off time, filling in for cashiers on the front line, price checks, price markdowns, telephone inquiries, store refunds and exchanges, money orders and western union money services.
- Coordinated communication, financial processing, registration, recordkeeping, and other administrative functions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Department Manager/CC Associate
Wal-mart Stores Inc.
11.2010 - 07.2015
- Supervised electronic department.
- Oversaw the daily functions of all employees, ensuring that they properly performed their duties at a satisfactory or higher level
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Package Handler
Fed Ex
04.2008 - 06.2010
- Worked as a Package handler whom unloading, processed freight to be loaded onto trucks, planes for daily delivery
- Held the responsibility of completing and processing piled high amounts of data entry paperwork, in order to ensure the organization of truck drivers' records
- Handled packages carefully, to ensure proper and safe delivery
Education
No Degree - Health Administration
Strayer University
Raleigh, NC01.2010
Skills
- Office Administration
- Employee Training Facilitation
- Microsoft Office Suite
- Mail Courier Experience
- Warehouse
- Audits and Inventories
- Typing/Data Entry
- Managerial Experience
- Medical Terminology
- Customer service and assistance
- Recordkeeping
- Data verification
- Inbound and outbound calls
- Confidential data protection
- Confidence building
- Following direction
- Telephone etiquette
- Sales optimization
Timeline
Field Interviewer
Nielsen Company
10.2022 - 09.2024
Administrative Assistant
Rejuvenating Lives, LLC
03.2020 - 09.2022
Communication Operator
Duke Raleigh Hospital
12.2016 - 02.2020
Office Administrator, Manager
Food Lion
07.2015 - 02.2017
Department Manager/CC Associate
Wal-mart Stores Inc.
11.2010 - 07.2015
Package Handler
Fed Ex
04.2008 - 06.2010
No Degree - Health Administration
Strayer University
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