CASSANDRA RAMIREZ
Charlotte
Summary
Detail-oriented front desk and administrative professional with over five years of experience in customer-facing office roles, document handling, payment processing, and insurance-related communication. Strong communicator with proven ability to manage scheduling, follow-ups, and confidential information. Spanish expert and English fluent, skilled in supporting diverse populations in fast-paced office environments and eager to transition into a medical front desk setting.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Office Clerk / Contract Processing
Car by U
Charlotte, NC
2019 - 12.2025
- Serve as a primary point of contact for customers via phone, email, and text, providing clear explanations of documentation, account information, and insurance-related requirements.
- Communicate with customers regarding insurance coverage documentation and required information for account processing.
- Prepare, review, and finalize contracts and related paperwork while maintaining accuracy and confidentiality.
- Collect and process payments over the phone and document transactions appropriately.
- Maintain organized electronic and paper filing systems for customer records, contracts, and insurance-related documents.
- Coordinate with internal departments to ensure timely completion of paperwork and issue resolution.
- Manage daily reminders and follow-ups, demonstrating strong organizational and scheduling skills.
- Handle sensitive customer and insurance information with professionalism and discretion.
- Managed incoming calls and directed inquiries to appropriate departments.
Education
High School Diploma -
Independence High School
Charlotte, NC01-2021
Skills
- Front Desk & Administrative Operations
- Scheduling & Follow-Ups
- Payment Processing
- Insurance Communication & Documentation
- Confidential Records Handling
- Scanning and copying
- Customer service
Certification
- Medical Receptionist Training, Alison - 02/2026
LANGUAGES
Spanish
Full Professional
English
Native or Bilingual
Timeline
Administrative Office Clerk / Contract Processing
Car by U
2019 - 12.2025
High School Diploma -
Independence High School