CASSANDRA T. JORDAN
Garner
Summary
Dedicated professional seeking a position, within a company/organization where I may utilize my present skill set, in order to obtain additional growth while being of asset as an employee.
Overview
25
25
years of professional experience
Work History
Field Interviewer
Nielsen Company
10.2022 - 09.2024
- Complete reports including in person interviews, interview-related paperwork, and any other forms while adhering, to project deadlines.
- Responsible for securing the interview incentives, laptop and other items provided.
- Submitted daily status reports while out on assignment
Communication Operator
Duke Raleigh Hospital
12.2016 - 02.2020
- Manage daily communication needs for Duke Raleigh Hospital physicians, allocated their calls to specific departments
- Provide instruction, guidance and patient information as necessary, including paging all after hour care teams for patients
- Oversees after-hour projects to completion, reviewed and prepare medical statements
- Monitored all emergency alarms and codes for Duke Raleigh Hospital and surrounding buildings
- Utilized medical billing systems, automated call distribution technology, internal case entry tools, and internal medical systems
Office Administrator
Food Lion
07.2015 - 02.2017
- Works as dedicated office administrator/manager of the customer service department of a reputable grocery chain, providing excellent customer service, while completing daily store operations, inclusive of: monetary transactions, stocking during off time, filling in for cashiers on the front line, price checks, price markdowns, telephone inquiries, store refunds and exchanges, money orders and western union money services
- Holds the responsibility of bank drop offs, accurately and timely
Department Manager/CC Associate
Wal-Mart Stores Inc.
11.2010 - 07.2015
- Worked as department manager/connection center associate for large store chain, supervising approximately six to eight employees of the electronic department
- Oversaw the daily functions of all employees, ensuring that they properly performed their duties at a satisfactory or higher level
- Oversaw the level of customer service exuded by my staff, in order to ensure the return of customers
- Created staff schedules and filled in for absent employees, completing various roles
Package Handler
Fed Ex
04.2008 - 06.2010
- Worked as a Package handler whom unloading, processed freight to be loaded onto trucks, planes for daily delivery
- Held the responsibility of completing and processing piled high amounts of data entry paperwork, in order to ensure the organization of truck drivers' records
- Handled packages carefully, to ensure proper and safe delivery
Sales Lead
Lane Bryant
08.2006 - 09.2008
- Worked as sales lead for plus sized women apparel, training and developing other associates and completing purchasing transactions for store customers effectively and customer service friendly
- Helped other employees to enhance their customer service skills, by providing one-on-one training
- Completed auditing operations and handled cash bank deposits, accurately and timely
- Performed the procedures of both, opening and closing the store
Sales Representative
Tel Net Marketing
07.2007 - 03.2008
- Handles over 100 calls daily
- Developed a persuasive verbal sales presentation backed by product knowledge to aide prospective clients
- Created lead forms which contained contact information, event details and specific requests
- Promptly responded to calls, emails to answer questions and assist client
- Continuously met or exceeded sales and customer service goals
Area Supervisor
Kohls Department Store
03.2004 - 08.2006
- Trained, Supervised Associates while enhancing their customer service skills in six department
- Helped with Employee scheduling, payroll processing on a weekly basis
- Trained associates on opening credit card accounts for patrons
Sales/Cashier Lead
Banana Republic
11.1999 - 03.2004
- Trained associates on Customer service, company guidelines & policies
- Prepared and selected occasion appropriate wardrobe items to patrons liking
- Opening /closed store while auditing, balancing registers
Education
Business/ Health administration -
Strayer University
01.2010
Diploma -
Pender High School
06.1998
Skills
- Office Administration
- Microsoft Office Suite
- Typing/Data Entry
- Managerial Experience
- Medical Terminology
- Customer service and assistance
Timeline
Field Interviewer
Nielsen Company
10.2022 - 09.2024
Communication Operator
Duke Raleigh Hospital
12.2016 - 02.2020
Office Administrator
Food Lion
07.2015 - 02.2017
Department Manager/CC Associate
Wal-Mart Stores Inc.
11.2010 - 07.2015
Package Handler
Fed Ex
04.2008 - 06.2010
Sales Representative
Tel Net Marketing
07.2007 - 03.2008
Sales Lead
Lane Bryant
08.2006 - 09.2008
Area Supervisor
Kohls Department Store
03.2004 - 08.2006
Sales/Cashier Lead
Banana Republic
11.1999 - 03.2004
Diploma -
Pender High School
Business/ Health administration -
Strayer University
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