Cassandra Stafford
Weaverville
Summary
Dynamic Sales Specialist with proven success at Lowes Home Improvement, excelling in relationship building and customer retention. Adept at upselling and cross-selling, I enhanced customer satisfaction through tailored product recommendations. My strong communication skills and attention to detail fostered lasting client relationships, driving sales and optimizing inventory management.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
02.2022 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Conducted inventory checks to maintain stock levels and optimize product availability.
- Provided detailed product knowledge to educate customers on features and benefits.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Housekeeping Cleaner
Pete King Properties
09.2021 - 03.2022
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
Self Employed
Cassandra Stafford
03.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Housekeeper
Okland Cottage B and B
09.2018 - 03.2020
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Performed laundry duties, ensuring timely turnaround of linens and towels for guest use.
- Assisted in inventory management of cleaning supplies, contributing to cost-effective operations.
- Implemented efficient cleaning techniques, improving workflow and reducing time spent on tasks.
Education
High School Diploma -
Charles D Owen High School
Black Mountain, NC06.2007
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Relationship selling
- Customer service
- Customer retention
Timeline
Sales Specialist
Lowes Home Improvment
02.2022 - Current
Housekeeping Cleaner
Pete King Properties
09.2021 - 03.2022
Self Employed
Cassandra Stafford
03.2020 - 01.2021
Housekeeper
Okland Cottage B and B
09.2018 - 03.2020
High School Diploma -
Charles D Owen High School