Cassandra Araiza
Morrisville
Summary
Detail-oriented Administrative and Employee Support professional with 5+ years of experience in insurance, payroll, and customer service. Expertise in employee relations, payroll administration, onboarding, and problem resolution. Effectively manages high-volume workloads while ensuring accuracy and confidentiality. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
Work History
Service Consultant
Progressive Casualty Insurance
Raleigh
10.2024 - Current
- Managed 50+ daily customer interactions focused on policy changes, billing, coverage questions, and account maintenance to enhance customer satisfaction.
- Resolve complex customer concerns while ensuring compliance with insurance regulations and company policies.
- Educate customers on policy coverage, billing options, and available services using clear, customer-focused communication.
- Maintain detailed and accurate customer records within CRM systems to ensure efficient account management and follow-up.
- Established customer trust by identifying tailored solutions that align with company guidelines and meet individual customer needs.
- Coordinated with internal teams to resolve complex customer issues, ensuring timely follow-up and fostering a positive customer experience.
Payroll/Resoultion Specialist
Walmart Corporate Office
Bentonville
02.2022 - 09.2024
- Served as primary contact for employee payroll, benefits, account access, and employment inquiries, ensuring timely and accurate responses.
- Resolved payroll discrepancies, system access issues, and employee concerns through detailed research and problem-solving, fostering trust and satisfaction.
- Managed 40+ employee cases daily while maintaining confidentiality, accuracy, and exceptional customer service.
- Collaborated with HR, Payroll, Benefits, and Technical Support teams to ensure timely resolution of complex employee issues.
- Guided employees through onboarding questions, documentation requirements, and account setup processes to enhance their transition experience.
- Maintained confidential employee records and documentation while ensuring compliance with company policies.
- Earned Rising Star Award for outstanding employee support and case resolution.
Customer Support Specialist
Concentrix
Jacksonville
09.2021 - 02.2022
- Delivered high-quality customer support in a fast-paced inbound call environment.
- Resolved customer concerns efficiently while providing professional and empathetic service.
- Assisted customers with purchases, product information, account updates, and order inquiries.
- Documented customer interactions and account updates in internal systems to ensure accurate records.
- Balanced multiple priorities to consistently meet productivity and quality standards.
Education
Associate of Applied Science - Business Administration And Management
Alamance Community College
Graham, NC12-2026
Skills
- Customer Success
- CRM management
- Problem Resolution
- Payroll management
- HR Support
- Compliance
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Outlook
- Scheduling coordination
- Time Management
- Bilingual (English & Spanish)
- Employee Relations
Timeline
Service Consultant
Progressive Casualty Insurance
10.2024 - Current
Payroll/Resoultion Specialist
Walmart Corporate Office
02.2022 - 09.2024
Customer Support Specialist
Concentrix
09.2021 - 02.2022
Associate of Applied Science - Business Administration And Management
Alamance Community College