Caspar Rosado
Raleigh
Summary
Dedicated and experienced worker seeking opportunities to leverage customer service skills, and expertise in a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jerry’s Artarama Corporate
Raleigh
01.2024 - 04.2025
- Provide exceptional customer support by addressing inquiries, resolving issues, and offering product recommendations via phone.
Process orders, track shipments, and manage returns or exchanges in a timely and accurate manner.
- Assist customers with product availability, shipping policies, and troubleshooting product-related issues.
Ensure customer satisfaction by providing clear, concise, and friendly communication.
- Handle high-volume calls while maintaining a positive, professional attitude.
- Maintain up-to-date knowledge of store promotions, new products, and policies to assist customers effectively.
Document customer interactions and order details in the company’s CRM system.
- Collaborate with internal teams (sales, shipping, and warehouse) to address customer needs, and escalate issues as necessary.
Follow up with customers to ensure satisfaction, and offer assistance with future purchases.
- Adhere to all company policies, including data protection and customer privacy protocols.
Bather
Audrey’s barkyard
08.2025 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Kennel Technician
Falls Village Veterinary Hospital
Raleigh
05.2023 - 12.2023
- Provide compassionate care for animals in a veterinary setting.
- Maintain cleanliness and organization in kennel areas.
- Collaborate with veterinary staff to ensure the well-being of animals.
- Grooming and keeping up with the cleanliness of the animals.
Customer Service Representative
Nothing Bundt Cakes
Raleigh
11.2022 - 05.2023
- Delivered exceptional customer service, addressing inquiries, and resolving issues.
- Handled transactions, processed orders, and maintained a positive customer experience.
- Worked collaboratively with team members to ensure efficient daily operations.
Education
High School Diploma -
Millbrook High School
07-2022
Skills
- Customer service
- Communication
- Team collaboration
- Animal care
- Time management
- Phone etiquette
- Sales
- Adobe Photoshop
- Food service
- Adobe Illustrator
- Adobe After Effects
Accomplishments
- Participated and qualified for the Digital Media Career Academy at Millbrook High School
Education and Training
other
Timeline
Bather
Audrey’s barkyard
08.2025 - Current
Customer Service Representative
Jerry’s Artarama Corporate
01.2024 - 04.2025
Kennel Technician
Falls Village Veterinary Hospital
05.2023 - 12.2023
Customer Service Representative
Nothing Bundt Cakes
11.2022 - 05.2023
High School Diploma -
Millbrook High School