Casey Smith
Wilson,NC
Summary
Versatile retail manager equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I'm a motivated Retail Manager with more than 20 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Overview
30
30
years of professional experience
Work History
Logistics Manager
Harbor Freight Tools USA
05.2021 - Current
- Managed a team of logistics associates, providing coaching and guidance for career development and skill enhancement.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Trained new staff on job duties, company policies, and safety procedures for onboarding.
- Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
ASSISTANT STORE MANAGER - SPECIALTY OPERATIONS
Lowes Home Improvement
07.2011 - 05.2021
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Advanced from customer associate to assistant store manager in $56 million location with 160+ employees
- Monitored and controlled store budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Set forward-thinking policies to meet business needs and boost team success
- Supported back office procedures, including hiring and employment processes
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Proficient in Genesis, Sterling, IMS, Peoplesoft, Microsoft office and Seibel systems.
General Manager
Pamida
02.2007 - 11.2011
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support
- Evaluated customer issues and complaints and developed amicable solutions
- Developed and optimized work schedules to cover expected workloads
- Managed smooth and accurate supply restocking to keep the business operating efficiently
- Oversaw complete store closure / closeout process.
- Managed budget implementations, employee reviews, training, and schedules,.
OPERATIONS MANAGER
Staples
05.2002 - 01.2007
- Established objectives for staff, monitored performance, and coached on strategies to improve results
- Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands.
ASSISTANT PURCHASING AGENT
Marc Glassman Inc
06.1995 - 04.2002
- Supervised timeliness of shipment arrivals and resolved problems relating to undelivered goods
- Maintained computerized and manual records of purchased items, deliveries, costs, product performance, and inventories
- Purchased highest quality merchandise at lowest possible price to boost bottom line
- Maintained detailed record of routinely purchased items and specialty goods needed by different departments.
Skills
- Customer service
- Training and development
- Manage operations
- Networking and collaboration
- Budgeting and cost control
- Staff management
- Inventory control
Additional Information
Ambassador for The Wilson County Chamber of Commerce, volunteer with Waymakers of North Carolina.
In past positions, I have always exemplified servant leadership and maintained company standards and protocols in all locations. Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
Timeline
Logistics Manager
Harbor Freight Tools USA
05.2021 - Current
ASSISTANT STORE MANAGER - SPECIALTY OPERATIONS
Lowes Home Improvement
07.2011 - 05.2021
General Manager
Pamida
02.2007 - 11.2011
OPERATIONS MANAGER
Staples
05.2002 - 01.2007
ASSISTANT PURCHASING AGENT
Marc Glassman Inc
06.1995 - 04.2002
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