Casey Riley
Elm City,NC
Overview
3
3
years of professional experience
1
1
Certification
Work History
Produce Sales and Partnerships Manager
Ripe Revival
Rocky Mount, NC
12.2025 - Current
- Managed full-truckload produce brokerage transactions by sourcing, purchasing, and selling fresh produce.
- Optimized high-volume buy/sell operations by closely monitoring pricing trends, margins, and market conditions, maximizing profitability while exceeding customer specifications.
- Assessed and ensured produce quality, pack styles, and USDA grades matched client requirements, reducing claims and rejections by proactively addressing issues.
- Created cost-effective mixed-load solutions by calculating pallet configurations, freight capacity, product combinations, and cost efficiencies to meet customer needs.
- Reviewed orders, invoices, shipping details, inspection reports, and vendor documentation to ensure accuracy and timely execution.
- Cultivated and strengthened long-term relationships with growers, shippers, carriers, and customers to enhance business networks and repeat sales.
- Negotiated pricing, contract terms, and freight arrangements with vendors and customers, achieving margin goals while maintaining superior service.
- Managed multiple shipments simultaneously, tracking deliveries and resolving logistics, quality, or product issues quickly and professionally.
- Maintained detailed records of sales activity, inventory availability, pricing, customer requirements, and load documentation for forecasting and reporting.
- Delivered exceptional customer service through proactive communication, responsiveness, and reliable follow-through.
Inside Sales Representative
Carolina Industrial Resources
Rocky Mount, NC
01.2025 - 12.2025
- Handled 150+ weekly customer interactions, providing prompt service and accurate account resolutions.
- Grew sales pipeline from $0 to $250K in six months, in a new industry, with rapid learning and initiative.
- Reviewed customer orders, quotes, pricing, and account details to confirm accuracy and ensure smooth processing from order entry through fulfillment in a timely manner.
- Maintained detailed CRM records, customer data, sales activity, and pipeline updates to support reporting, forecasting, and account management.
- Prepared quotes, negotiated pricing, and followed up to win new business and retain clients.
- Collaborated with production and logistics to achieve 90% on-time delivery and high customer satisfaction.
- Researched customer needs and recommended tailored product solutions based on operational requirements and budget goals.
- Prioritized tasks and deadlines with strong attention to detail.
- Communicated effectively by phone and email with clients, vendors, and internal departments to resolve issues quickly and efficiently.
- Supported onboarding and training of team members by sharing processes, product knowledge, and best practices.
Customer Service and Sales Team Member
State Farm
Greenville, NC
01.2023 - 01.2025
- Wrote and processed 50 new insurance policies monthly by reviewing applications, verifying crucial information, and ensuring 100% accuracy upon submission of policy documents.
- Efficiently managed policy changes, renewals, endorsements, and cancellations while maintaining strict compliance with company guidelines and underwriting procedures.
- Reviewed customer records, coverage details, and supporting documentation for accuracy, completeness, and eligibility.
- Entered and updated policyholder information, billing details, and account activity with a high level of speed and accuracy.
- Responded to inbound calls and emails from customers regarding policy questions, billing concerns, claims support, and coverage changes.
- Reduced account discrepancies through diligent research, timely resolution of documentation issues, and proactive service request management.
- Explained policy provisions, coverage options, and insurance requirements in a clear and customer-focused manner.
- Maintained organized digital records, scanned documents, and ensured proper storage of policy files and supporting materials.
- Built strong relationships with customers through dependable follow-up, responsiveness, and exceptional service.
- Trained and assisted newer team members with systems, workflows, customer service expectations, and policy processing procedures.
Education
Bachelor of Science - Entrepreneurship
East Carolina University
Greenville, NC05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Licensed insurance agent
- Quotes and sales
- Professionalism and ethics
- Client relations
- Attention to detail
- Exceptional customer service
Certification
- Property and Casualty Insurance License - (October 2023 - Present)
- Life Insurance License - (November of 2023 - Present)
- Health Insurance License (November of 2023 - Present)
Timeline
Produce Sales and Partnerships Manager
Ripe Revival
12.2025 - Current
Inside Sales Representative
Carolina Industrial Resources
01.2025 - 12.2025
Customer Service and Sales Team Member
State Farm
01.2023 - 01.2025
Bachelor of Science - Entrepreneurship
East Carolina University