Casey Nichols
Roanoke Rapids
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Receptionist
EyeCare Center
Roanoke Rapids
08.2023 - 06.2025
- Greeted patients warmly upon arrival at the EyeCare Center.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Collected patient information and updated records accurately.
- Coordinated communication between patients and ophthalmologists effectively.
- Ensured waiting area was organized and welcoming for visitors.
- Processed insurance claims and verified patient coverage diligently.
- Assisted with administrative tasks to support office operations efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
CNA
Hampton Manor Assisted Living
Gaston
08.2021 - 08.2023
- Assisted residents with daily living activities and personal care tasks.
- Monitored residents' vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Provided emotional support and companionship to enhance residents' well-being.
- Documented care provided in resident charts accurately and promptly.
- Trained new staff on caregiving protocols and safety procedures effectively.
- Participated in resident activities to promote social engagement and interaction.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
Server
Logan’s Roadhouse
Roanoke Rapids
09.2018 - 04.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Assisted with training new staff on service standards and procedures.
- Handled customer inquiries and resolved issues to ensure positive experiences.
Education
Associate Degree in Nursing - Nursing
Roanoke Chowan Community College
Ahoskie, NC 08.2025 - 03.2026
Roanoke Valley Early College
Weldon, NCSkills
- Patient care
- Vital sign monitoring
- Electronic health records
- Appointment scheduling
- Team collaboration
- Communication skills
- Administrative support
Certification
- CNA
- CPR
Timeline
Associate Degree in Nursing - Nursing
Roanoke Chowan Community College
08.2025 - 03.2026
Receptionist
EyeCare Center
08.2023 - 06.2025
CNA
Hampton Manor Assisted Living
08.2021 - 08.2023
Server
Logan’s Roadhouse
09.2018 - 04.2022
Roanoke Valley Early College