Casey Bond

Provide exceptional customer care... Medicaid/D-SNP... coordinate appointments, resolve medical and pharmacy claims, outbound calls, HIPAA compliance, problem-solving.

• Provide exceptional customer care and serve as a dedicated advocate for UnitedHealthcare members.
• Assist members with Medicaid and Dual Complete Special Needs Plans (D-SNP), helping them understand and maximize their Medicaid and Medicare benefits.
• Schedule appointments and coordinate care by contacting healthcare providers, primary care physicians, and specialists.
• Research and resolve medical and pharmacy claims, ensuring timely and accurate solutions.
• Help members find, change, or establish primary care physicians (PCPs) and locate in-network specialists.
• Make outbound calls to members and providers to follow up on cases and ensure complete resolution.
• Use strong problem-solving and critical-thinking skills to provide immediate, effective solutions to member concerns.
• Deliver compassionate, high-quality customer service while maintaining HIPAA compliance and confidentiality.
• Build positive relationships with members by providing clear communication, active listening, and personalized support.

• Utilized problem solving skills to identify customer needs and provide optimal solutions.
• Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
• Analyzed customer feedback to improve the effectiveness of sales processes.
• Demonstrated ability to stay organized and motivated in a fast-paced environment.
• Acquired extensive knowledge of product lines, pricing structures, and sales strategies.
• Worked with management teams to develop annual sales plans, goals, and targets.
• Adapted to and remained flexible in changing, fast-paced work environment.
• Tracked market changes and adjusted sales tactics accordingly.
• Advised clients regarding accounts, pricing schedules, and financing options.
• Identified opportunities for growth within existing accounts by cross-selling additional products or services.

• Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
• Demonstrated ability to work quickly and accurately in high-pressure environments.
• Cooked food according to recipes set by establishment.
• Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
• Washed and sanitized hands throughout shift, promoting food safety and health requirements.
• Prepared large quantities of food items according to recipes or specific customer orders.
• Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
• Inspected kitchen equipment regularly for proper functioning; reporting any issues immediately.

• Advised clients on investment strategies that best suited their individual needs and goals.
• Identified financial needs of customers through effective questioning and listening techniques.
• Evaluated clients' current financial position, including income, expenditure, insurance coverage, tax status and investments.
• Helped clients achieve financial planning goals through remote channels.
• Explained complex financial concepts in a clear and concise manner to clients.
• Conducted detailed financial analyses to determine the best options for clients.

• Provided customer care to two departments.
• Hands on with resets and customers
• Cutting fruit at a very fast pace independently on the forecast for the day.
• Assisting customers when needed on the sales floor
• Following very detailed planning and recipes
• Opening and closing the store
• Implemented strategies to improve performance, accuracy, and quality.
• Leveraged strong communication skills to build relationships with clients.
• Coordinated with cross-functional teams on projects and initiatives.
• Developed specialized skills in customer service and client relations.
• Utilized problem solving techniques to resolve conflicts between departments.
• Utilized tools to analyze data and recommend solutions.
• Guided development and implementation of business unit risk management processes.

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Used good communication skills to reduce guest dissatisfaction.
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
• Memorized menu to help diners make informed meal choices.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Assisted customers with product selection by providing detailed information about available products and services.
• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
• Remained open to feedback from supervisor and peers to build and improve skills set.