Carynn Johnson
Huntersville
Summary
Dynamic Business Execution Consultant with a proven ability to streamline processes, enhance operational resilience, and drive compliance across multiple business lines. Seeking to leverage expertise in business continuity planning, risk management, and stakeholder engagement to support organizational efficiency and strategic initiatives.
Overview
8
8
years of professional experience
Work History
Business Execution Consultant
Wells Fargo Bank N.A
07.2022 - Current
- Partnered with 7 Lines of Businesses to complete annual maintenance activities, including Business Impact Analysis (BIA) updates, functional exercises, and data validations.
- Document real event impacts and ensure timely plan distributions across business units.
- Facilitate meetings for plan overviews and manage approval process to maintain compliance.
- Assist in consolidating existing plans and building new ones to enhance organizational resilience.
- Support risk mitigation strategies by validating critical data and ensuring operation readiness.
- Maintain accurate and up-to-date plan information in the Operation Resilience System (ORS).
Customer Services Representative III
Wells Fargo Bank N.A
12.2020 - 07.2022
- Initiating high risk, high volume, and large dollar (US dollar and foreign currency) international, domestic, tax, etc. wire transfers via phone for consumer, business, wholesale, and Wealth clients, including regulatory Dodd Frank eligible payments.
- Working closely with our Foreign Exchange Sales team to assist the client in booking rates/contracts for all Private Bank wires and wires exceeding $100K USD.
- Responds to complex wire inquiries from internal and external customers regarding wire transfer customer agreements, wire investigation cases, incoming wires, wires pending Risk and OFAC review, and wire cancellations.
- Processing/creating routine to complex transactions.
- Resolving complex customer service inquiries in a timely manner.
- Placing calls to customers on incoming wires.
- Performed return notification emails and calls as needed.
Graphic Designer
Conder Flag Company
09.2019 - 03.2020
- Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
- Determine size and arrangement of illustrative material and copy and select style and size of type.
- Confer with clients to discuss and determine layout design.
- Develop graphics and layouts for product illustrations, company logos, and internet websites.
- Use of computer software to generate new images.
- Maintain achieve of images, photos, or previous work products.
- Draw and print charts, graphs, illustrations, and another artwork using a computer.
- Research new software and design concepts.
- Mark up, paste, and assemble final layouts for printing.
- Design small and large-scale graphics for professional and collegiate sporting events.
- Managed over 10 projects or tasks at given time while under pressure to meet weekly deadlines.
Graphic Designer
Conder Flag Company
02.2018 - 11.2018
- Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
- Determine size and arrangement of illustrative material and copy and select style and size of type.
- Confer with clients to discuss and determine layout design.
- Develop graphics and layouts for product illustrations, company logos, and internet websites.
- Use of computer software to generate new images.
- Maintain achieve of images, photos, or previous work products.
- Draw and print charts, graphs, illustrations, and another artwork using a computer.
- Research new software and design concepts.
- Mark up, paste, and assemble final layouts for printing.
- Design small and large-scale graphics for professional and collegiate sporting events.
- Managed over 10 projects or tasks at given time while under pressure to meet weekly deadlines.
Education
Bachelor of Arts - Creative Writing And English With A Concentration in Fiction Writing
Southern New Hampshire University
Manchester, NH12-2023
Associate of Applied Science - Graphic Design
King’s College
Charlotte, NC12.2017
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2016
Skills
- Business Continuity & Risk Management: Continuity Planning, Risk Management, BIA, Data Validation, Plan Development, and Process Improvement
- Project & Stakeholder Management: Coordination, Facilitation, and Engagement
- Business Applications: EMTS/MTS, PEGA, HOGAN, Payment Tracker, Store Vision Platform, and Global Payments Origination
- Design & Presentation: Typography, Layout Design, Color Theory, Adobe Illustrator, InDesign, and Photoshop
- Professional Skills: Advanced Computer Skills, Communication, and Customer Service
- Creative Writing: Crafting engaging narratives, stories, and original content
- Editing & Proofreading: Ensuring clarity, grammar, and stylistic consistency
- Copywriting: Writing persuasive and compelling marketing or advertising content
- Technical Writing: Translating complex information into clear, user-friendly language
- Academic Writing & Research: Strong analytical and research-based writing skills
Timeline
Business Execution Consultant
Wells Fargo Bank N.A
07.2022 - Current
Customer Services Representative III
Wells Fargo Bank N.A
12.2020 - 07.2022
Graphic Designer
Conder Flag Company
09.2019 - 03.2020
Graphic Designer
Conder Flag Company
02.2018 - 11.2018
Bachelor of Arts - Creative Writing And English With A Concentration in Fiction Writing
Southern New Hampshire University
Associate of Applied Science - Graphic Design
King’s College
High School Diploma -
Mallard Creek High School