Carter Glidewell
Thomasville
Summary
Proven expertise in tire installation and a strong commitment to safety, honed across roles at Discount Tire and beyond. Excelled in enhancing customer satisfaction and productivity, demonstrating exceptional multitasking and machinery operation skills. Achieved significant improvements in service delivery and safety standards, making a measurable impact on employer success.
Overview
4
4
years of professional experience
Work History
Tire Technician
Discount Tire
06.2023 - 07.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Delivered outstanding service, addressing client concerns promptly and professionally.
Customer Service Front Desk Support
Planet Fitness Gym
07.2022 - 06.2023
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
Food Lion
05.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Summer Camp Counselor
YMCA
06.2020 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
Education
Associate of Arts - Criminal Justice
Davidson Davie Community College
Lexington, NC05-2025
High School Diploma -
Ledford High School
Thomasville, NC05-2022
Skills
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Safety procedures
- Facility cleaning
- Air compressor operation
- Fluid checks
- Machinery operation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Tire Technician
Discount Tire
06.2023 - 07.2024
Customer Service Front Desk Support
Planet Fitness Gym
07.2022 - 06.2023
Cashier
Food Lion
05.2021 - 04.2022
Summer Camp Counselor
YMCA
06.2020 - 08.2020
Associate of Arts - Criminal Justice
Davidson Davie Community College
High School Diploma -
Ledford High School
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