Carson Graham
Hendersonville,NC
Summary
I currently serve as the Dining Room Manager at Champion Hills Club in Hendersonville, North Carolina. I started here in 2020 as a food runner and have been fortunate to grow with the club ever since. Working my way up through different roles has given me a real appreciation for what it takes to create a great member experience, from the front line to the management side.
I graduated from Asheville-Buncombe Technical Community College in 2024 with my Restaurant Management Certification, and I am an active member of the Club Management Association of America (CMAA). The program and my involvement with CMAA have both helped me grow as a leader and deepen my understanding of what makes the private club industry so special.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Champion Hills Club
01.2025 - Current
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Led planning, set up and takedown for special events.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
Champion Hills Club
02.2023 - 01.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Kitchen Expeditor
Champion Hills Club
09.2021 - 02.2023
- Trained new expeditors and food runners according to company policies and standards.
- Organized dining area based on reservations, minimizing waiting times.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality, and appearance.
Food Runner
Champion Hills Club
03.2020 - 09.2021
- Greeted customers and provided outstanding customer service.
- Offered product samples, answered questions and helped customers find items.
- Set up advertising signs and displays on shelves, counters and tables.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Certificate - Restaurant/Food Services Management
A-B Tech
Asheville, NC12-2024
Skills
- Reservation management
- Conflict mediation
- Sanitation standards
- Order management
- Employee scheduling
- Inventory control
- Food safety
- Point of sale management
- Guest relations
- Customer service
- Strong leadership
- Service management
Certification
ServSafe Manager (Exp. Dec 2028)
Club Management Certificate from RCS Hospitality Group
Timeline
Dining Room Manager
Champion Hills Club
01.2025 - Current
Server
Champion Hills Club
02.2023 - 01.2025
Kitchen Expeditor
Champion Hills Club
09.2021 - 02.2023
Food Runner
Champion Hills Club
03.2020 - 09.2021
Certificate - Restaurant/Food Services Management
A-B Tech