Carolyn Woodley Horne
Goldsboro
Summary
Retiree with varied background, including Instructor, looking to join an established school program to aid and assist students requiring additional individual subject tutoring. Currently volunteering as a Reading Buddy.
Overview
13
13
years of professional experience
Work History
Department Secretary
DoD Walter Reed National Military Medical Center
Bethesda
02.2006 - 09.2016
- Managed and anticipated clerical needs of department employees, including copying, faxing and file management.
- Responded to telephone inquiries from clients and physicians and delivered information to inform and educate callers.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Managed computer database and physical department records.
- Produced and reviewed documentation, spreadsheets and presentations for department use.
- Performed accounting functions such as payroll and expense tracking.
- Created professional memoranda, letters and medical reports[Type] copy for staff and patients, meeting expected deadlines for distribution.
- Opened and distributed correspondence to staff members.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Created agendas, took minutes and prepared required documents for meetings.
- Supervised set up of conference rooms for corporate meetings and other events.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Attended meetings and took meticulous notes to disseminate to all participants.
- Planned and executed corporate meetings, lunches and special events for groups of 30+ employees.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Spearheaded special projects and efficiently carried out effective problem-solving.
- Worked with other medical departments and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Maintained personnel records, including applications, performance reports, payroll records, and medical files.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Worked professionally to handle all client, vendor and public guest requirements.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
- Answered phone calls by 3rd ring and asked appropriate questions to determine which department or staff member could be of service.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Sorted incoming mail and disseminated all correspondence to applicable departments.
- Coordinated catering services for various functions, including pharmaceutical sales trainings and department meetings, celebrations, and lunches.
Medical Assistant Instructor
Sanz Professional Services
Silver Spring
01.2008 - 06.2009
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Prepared course objectives to follow school's curriculum standards established by school and state.
- Evaluated students' performance and issued progress reports.
- Taught over 15 students per class medical and procedural vocational subjects in preparation for 6 week externship in various medical facilities.
Medical Assistant Instructor
Kee Business College
Chesapeake
06.2003 - 12.2005
- Created appropriate learning environments for students.
- Prepared course objectives to follow school's curriculum standards established by school and state.
- Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
- Evaluated students' performance and issued progress reports.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse medical assisting subjects in preparation for securing a 6 week externship.
Education
Bachelor of Science - Electronics Technology
Norfolk State University
Norfolk, VA05.1983
Diploma - Medical Assisting And Office Administration
Kee Business College
Norfolk, VA04.1973
Skills
- Medical Assisting training
- Leadership development
- Goal setting
- Certification training
- Individual and group instruction
- Procedures implementation
- Records administration
- Venipuncture
- Billing, coding and invoicing
- Client communication
- Engineering analysis
- Measuring instruments and tools
- Care Coordination
- Transcribing correspondence
- Technology planning
- Specimens collection and processing
- Scheduling and calendar management
- Medical records management
- Patient Care
- Drafting
- Research and writing
- Event and meeting planning
- Staff leadership
Timeline
Medical Assistant Instructor
Sanz Professional Services
01.2008 - 06.2009
Department Secretary
DoD Walter Reed National Military Medical Center
02.2006 - 09.2016
Medical Assistant Instructor
Kee Business College
06.2003 - 12.2005
Bachelor of Science - Electronics Technology
Norfolk State University
Diploma - Medical Assisting And Office Administration
Kee Business College