Carolyn Pottebaum
Raleigh,NC
Summary
Dependable Server/ Bartender providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in multi-tasking, personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Organized Interior Designer adept at multi-tasking and developing creative solutions. History of success in communicating with vendors and managing construction teams to complete projects aligned with client specifications and budget requirements with attention to detail in mind.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Data Entry
National Calibration and Diagnostic Solutions
Cary, NC
01.2025 - Current
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Assisted with data entry tasks, ensuring accurate and timely completion of all assignments.
- Handled administrative and data entry work for staff.
- Used Outlook and Intuit to perform data entry functions.
- Maintained detailed records of transactions, ensuring accurate reporting and data entry.
Server
The Blind Pelican
Holly Springs, NC
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Upsold high-profit items to enhance sales numbers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually
- Adapting quickly in a fast paced environment
Bartender
Raleigh Beer Garden
Raleigh, NC
06.2022 - 09.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Interior Design Assistant
The Design Studio
Cedar Rapids, IA
05.2021 - 11.2022
- Ordered samples from vendors to handle presentation creation activities.
- Streamlined communication between clients and design team through effective coordination of meetings and followups.
- Contributed to increased project efficiency by maintaining organized files and documentation for all design projects.
- Demonstrated attention to detail by thoroughly reviewing all project specifications and ensuring accuracy in final deliverables.
- Developed strong relationships with industry professionals such as contractors, vendors, and manufacturers to better serve client needs.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
Server/ Bartender
Pub 217
Cedar Rapids, IA
06.2017 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns promptly and professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Student Clinical Tech
UIHC Anesthesia
07.2016 - 05.2017
- Worked effectively in fast-paced environments.
- Worked with physicians and nurses in patience care excellence.
- Skilled at working independently and collaboratively in a team environment.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
Education
Some College (No Degree) -
University of Iowa
Iowa City, IA 08.2015 - 05.2018
Associate of Applied Science - Interior Design
Kirkwood Community College
Cedar Rapids, IA05.2020
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Memory Retention
- Sales Expertise
- Strong Multitasking
- Complex Problem-Solving
- Excellent Communication
- Attention to Detail
Timeline
Data Entry
National Calibration and Diagnostic Solutions
01.2025 - Current
Server
The Blind Pelican
09.2023 - Current
Bartender
Raleigh Beer Garden
06.2022 - 09.2024
Interior Design Assistant
The Design Studio
05.2021 - 11.2022
Server/ Bartender
Pub 217
06.2017 - 11.2022
Student Clinical Tech
UIHC Anesthesia
07.2016 - 05.2017
Some College (No Degree) -
University of Iowa
08.2015 - 05.2018
Associate of Applied Science - Interior Design
Kirkwood Community College