CAROLYN N. COX
Spring Hope
Summary
Motivated and reliable customer service professional with over 30 years of experience in delivering exceptional service and problem-solving. Seeking to leverage excellent communication skills and a strong passion for helping customers to contribute to your company's success.
Overview
22
22
years of professional experience
Work History
Chief Financial Officer
The AC Guy, LLC
05.2020 - Current
- Setup business LLC including all banking, marketing, and website
- Daily responsibilities include: scheduling, logistics, on board new hires, research and negotiate best pricing, create quotes, collect payments bookkeeping through Intuit Quickbooks delegate technician's jobs assignments, job costing,invoicing, payroll(Quickbooks), insurance and taxes
- Managed incoming calls and emails to address customer inquiries, achieving a response time of less than 5 minutes
- Train and mentored new employees, contributing to a 60% improvement in team productivity
- Collaborate with sales and technical teams to resolve customer issues effectively
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Developed and oversaw yearly budgets and capital structure of company to determine best mix of debt, equity, and internal financing.
Credit Repair Specialist
Elevated Credit Repair
01.2014 - 05.2023
- Review clients credit report and credit score
- Negotiated with creditors and collection agencies to achieve successful settlements for clients.
Transit Operator/Behind
06.2018 - 10.2020
- Drive a transit bus and transport passengers around Cary in a safe and courteous manner
- Provide hands-on training addressing transit bus regulations and safety procedures; evaluate bus drivers on their knowledge and skills; maintain required documentation for audit and compliance with state, federal, and district guidelines
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
Rural Carrier Associate
United States Postal Service
10.2017 - 03.2018
- Delivers and collects mail along a rural route using a vehicle
- Sort and case all mail for daily delivery
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Protect and preserve the integrity of all classified and registered mail by Federal laws and regulations
- Built and formed strong relationships with residents on route
School Bus Driver
Jersey Kids Transportation
09.2014 - 06.2017
- Ensure there is an adequate amount of fuel to complete the trip
- Evaluate that all mandate items were present and in good working order
- Maintain daily attendance sheet, as well as keep bus clean after each run
- Strive to maintain the safety of all children at all times
- Meet and maintain all state licensing requirements as well as DOT medical certification
- Operate wheelchair lift safely
Administrative Assistant
UNITEMP Temporary Personnel
09.2002 - 01.2014
- Provide administrative support to Project Managers as well as other Department Heads
- Prepares & Maintain all project related documentation, correspondence, logs and filing system
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Follow up collection calls as needed acting as a liaison between Project Management and internal departments to facilitate workflow, assisting when necessary to ensure a suitable turnaround time
- Collect and maintain all A/R records for accuracy and prepare checks for bank deposits
- Maintain HR files and contact employees regarding expired identification information on I-9
Office Clerk
Tension Envelopes
11.2012 - 08.2013
- Handled incoming business and client requests for information.
- Responsible for job costing of all new orders for production including: Choosing all materials required to make envelopes
- Prepare & distribute: all daily and weekly production Reports, Summaries and Forecasts for Corporate
Education
High School -
Passaic High School
Passaic, NJSkills
- Excellent verbal and written communication
- Active listening
- Empathy
- Conflict resolution
- Time management
- Multitasking
- Problem-solving
- Technical proficiency
- Adaptability to changing environments
- Strong attention to detail
- Adobe
- Typing
- Data Entry
- AP/AR
- Payroll Assistance
- Medical Terminology
- Analytical
- NC Certified Behind the Wheel Driving Instructor
Endorsements
- DMV Class B with Air Brakes
- Passenger
- School - NC DMV Trained Driving Instructor Certification
Timeline
Chief Financial Officer
The AC Guy, LLC
05.2020 - Current
Transit Operator/Behind
06.2018 - 10.2020
Rural Carrier Associate
United States Postal Service
10.2017 - 03.2018
School Bus Driver
Jersey Kids Transportation
09.2014 - 06.2017
Credit Repair Specialist
Elevated Credit Repair
01.2014 - 05.2023
Office Clerk
Tension Envelopes
11.2012 - 08.2013
Administrative Assistant
UNITEMP Temporary Personnel
09.2002 - 01.2014
High School -
Passaic High School
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