CAROLYN MARTIN
Hays
Summary
18 plus years of retail management. Numerous customer service and top sales performance, awards during my time as a manager. Many excellence what awards during that time, covering both big box retail and small privately owned retail establishments. Experienced in opening new stores. Motivated and excited to explore rewarding opportunities in retail or office management with a growing company. Creative, highly motivated, team player with a need to be successful and focused on reaching goals put before me.
Overview
26
26
years of professional experience
Work History
CSR 2
ECMD
Wilkesboro
04.2023 - Current
- Assisted customers with product inquiries and order processing.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Asked probing questions to determine what products are needed.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
Sales Team Leader
Belk
Elkin
07.2022 - 04.2023
- Work directly with team on sales promotions.
- Acting manager on duty as needed.
- Coached associates on ways to overcome challenges with achieving targets for credit and other store metrics.
- Provided great customer service and lead by example.
- Merchandising of new merchandise to standards.
- Assisted HR with cash office duties and scheduling.
- Adapted to needs of the business
- Led sales team to exceed monthly sales targets through effective strategies.
Store Manager
Tuesday Morning
Boone
11.2019 - 10.2021
- Took over store that was without management for 3+months.
- Responsible for all aspects of store, including training, recruitment, hiring, merchandising, customer service, attainment of daily/quarterly goals, implementation and execution of new COVID-19 health and safety protocols
- Implemented visual merchandising techniques to enhance product displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Key Holder/Coordinator
Marshall's-TJX Companies
Wilkesboro
01.2018 - 11.2019
- Home and Cash Office Coordinator
- Supervised team members to maintain a high standard of customer service.
- Replenished merchandise displays throughout the store as needed.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Goody's - Stage Stores
Elkin
08.2012 - 06.2015
- Responsible for New Store Setup, including interviewing and hiring for Grand Opening.
- Implement and coordinate corporate planogram setup.
- Train and Coach all new hires.
- Scheduling all associates and maintaining controllables for the store.
- Oversee all aspects of store operations
- Implemented visual merchandising techniques to enhance product displays.
- Conducted regular staff meetings to communicate store goals and updates.
- Developed promotional strategies to boost in-store sales initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
Store Manager
Southern Candle
North Wilkesboro
03.2007 - 08.2012
- New product buyer
- Implemented visual merchandising techniques to enhance product displays.
- Developed promotional strategies to boost in-store sales initiatives.
- Provided great customer service.
- Poured candles from start to finish
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff on customer service best practices.
Relationship Banker
BB&T
Wilkesboro
07.2005 - 03.2006
- Education of clients about available bank services and options.
- Processed traveler's checks, bonds, IRAs.
- Handled customer concerns and complaints
- Facilitated account openings and closings, ensuring compliance with banking regulations.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted financial transactions accurately while adhering to risk management protocols.
Key Holder/MAL/Store Manager
Goody's Family Clothing
12.1999 - 09.2004
- Providing direct and indirect supervision to all employees.
- Insuring a premier level of great customer service.
- Creating a positive work environment.
- Training and providing feedback, coaching, counseling, and recognition.
- Hiring and developing new members of our team.
- Controlling payroll and expenses.
- Scored highly effective on personal assessments.
- Multiple Honor-Roll recipient in first 9 months of management
Education
Business Administration concentrating in Marketing & Retailing
Wilkes Community College
01.2000
Skills
- Team leadership
- Problem solving
- Effective communication
- Sales coaching
- Cross-selling techniques
- Upselling strategies
- Performance management
- Sales strategy
- Customer engagement
- Self motivation
- Attention to detail
- Goal setting
- Active listening
Timeline
CSR 2
ECMD
04.2023 - Current
Sales Team Leader
Belk
07.2022 - 04.2023
Store Manager
Tuesday Morning
11.2019 - 10.2021
Key Holder/Coordinator
Marshall's-TJX Companies
01.2018 - 11.2019
Store Manager
Goody's - Stage Stores
08.2012 - 06.2015
Store Manager
Southern Candle
03.2007 - 08.2012
Relationship Banker
BB&T
07.2005 - 03.2006
Key Holder/MAL/Store Manager
Goody's Family Clothing
12.1999 - 09.2004
Business Administration concentrating in Marketing & Retailing
Wilkes Community College
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