Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Carolyn Cocozza Scotti

Wilmington

Summary

Proactive client oriented professional with high commitment. Communicate openly and confidently. Authentic, approachable, open and honest. Identify and propose solutions that benefit all involved parties. Core competencies include. Excellent interpersonal and communication skills. Communicate at all levels with diverse populations. Independent worker and ability to collaborate with others.

Overview

21
21
years of professional experience

Work History

ADMINISTRATIVE ASST/Receptionist

TORRINGFORD WEST APTS.
Torrington
05.2017 - 11.2017
  • Assist manager of subsidized senior housing
  • Computer skills specifically yearly recertification
  • Collaborate with maintenance to set up work orders for repairs
  • Assist residents at the apartment complex

CONCIERGE DESK/Receptionist

GEER VILLAGE
Canaan
05.2015 - 09.2016
  • Facilitated personal services for residents, ensuring a high level of satisfaction.
  • Managed reservations for resident dinner guests and special marketing events.
  • Collaborated with Nursing Department to relay essential information regarding resident needs.
  • Monitored requests for housekeeping and maintenance to uphold facility standards.
  • Provided transportation advice and business service recommendations to enhance resident experience.
  • Opened facility during early shift and secured closure during evening shift.
  • Demonstrated active listening skills to effectively address resident inquiries and concerns.
  • Received and relayed messages accurately to maintain clear communication.

Sales Assistant

Banking Industry
Southington
01.1997 - 01.2011
  • Analyzed customer profiles to identify financial needs and recommend appropriate solutions.
  • Processed daily investment transactions for financial representatives, ensuring accuracy and compliance.
  • Coached new representatives on business processing techniques to enhance productivity.
  • Facilitated communication between departments to promote collaboration and drive sales growth.
  • Initiated special projects that improved departmental efficiency and workflow.
  • Managed outgoing wire transfers, verifying all prior transactions for accuracy.
  • Supported processing support operations by assisting in daily workflow tasks.
  • Established strong relationships with clients and vendors to enhance service delivery.

Education

Associates Degree - Business and Psychology

Naugatuck Valley Community College
01.2012

Associate of Science - Peace Studies, Conflict Resolution & Mediation

Greenfield Community College
Greenfield
01-2011

Course Certificates - Windows Based Excel and Word and Business Skills, Outlook

Academy of Learning
Waterbury
03.1996

Skills

  • Client services excellence
  • Conflict resolution
  • Microsoft Office proficiency
  • Information management
  • Prioritization skills
  • Team collaboration
  • Organizational coordination
  • Rapid learning
  • Research capabilities
  • File organization
  • Multitasking and prioritization

Volunteer Experience

Charlotte Hungerford Hospital, Voluntary Chaplain

Timeline

ADMINISTRATIVE ASST/Receptionist

TORRINGFORD WEST APTS.
05.2017 - 11.2017

CONCIERGE DESK/Receptionist

GEER VILLAGE
05.2015 - 09.2016

Sales Assistant

Banking Industry
01.1997 - 01.2011

Associates Degree - Business and Psychology

Naugatuck Valley Community College

Associate of Science - Peace Studies, Conflict Resolution & Mediation

Greenfield Community College

Course Certificates - Windows Based Excel and Word and Business Skills, Outlook

Academy of Learning

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Carolyn Cocozza Scotti