Carolyn Carroll
Raleigh
Summary
Demonstrates strong analytical, communication, and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Acquisition Manager
CF Funding & Investments INC
01.2006 - Current
- Developed and implemented acquisition strategies to enhance portfolio diversification.
- Negotiated terms with stakeholders to secure favorable investment agreements.
- Conducted market analysis to identify emerging trends and opportunities for growth.
- Collaborated with cross-functional teams to streamline acquisition processes and improve efficiency.
- Managed deal pipelines from identification through negotiation stages, maintaining organization throughout the process.
Customer Service Representative
Food Lion Grocery
06.2023 - 07.2025
- Processed transactions accurately, maintaining cash register integrity.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new employees on customer service protocols and store policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate
Jos. A. Banks Clothier
05.2021 - 06.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store appearance through effective merchandising and organization of displays.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to achieve sales goals and improve customer service standards.
Education
Associate of Arts - Business Administration
Vance Granville Community College
Henderson NC 06-1990
Skills
- Customer service
- Critical thinking
- Microsoft Excel
- CRM software
- Complaint handling
- nCino
- Salesforce nCino
Timeline
Customer Service Representative
Food Lion Grocery
06.2023 - 07.2025
Retail Sales Associate
Jos. A. Banks Clothier
05.2021 - 06.2023
Acquisition Manager
CF Funding & Investments INC
01.2006 - Current
Associate of Arts - Business Administration
Vance Granville Community College