CAROLINE WAHLMAN
Hamlet
Summary
I am someone who loves working with people! Customer service is a top priority of mine. I want customers to be treated exactly the way I would want to be treated. I am a fast learner and am extremely organized and passionate. I plan on only listing some of my previous employment, more available upon request.
Overview
18
18
years of professional experience
Work History
CX Associate
Anywhere Works
03.2026 - Current
- Implemented strategies to handle high-volume calls while maintaining quality standards in customer interactions.
- Led initiatives aimed at improving customer satisfaction scores through targeted engagement strategies.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Investigated customer complaints and escalated issues to address critical requests.
Misfits Enterprises LLC
01.2022 - Current
- ID checks, Payments, Waivers (making them and going through them with customers), calling vendors, HR.
Baymont Inn and Suites
01.2019 - 01.2022
- Verify customers credit, establish reservations and payment, night audits, scheduling, sales meetings, sales, team meetings, hirings, guest comments and complaint, HR, payroll, post charges, review charges with guests.
Dagwoods Sandwich Shoppe
01.2008 - 01.2012
- Manage employees, scheduling, direct and supervise employee engaged in sales, inventory-taking, reconciling cash receipts, monitor sales activity and labor, record inventory stock, train new employees, scheduling.
Education
Bachelor’s -
South University
01-2021
General Diploma - undefined
Valparaiso Alternative School
01-2011
Skills
- MULTI-LINE PHONE SYSTEM
- ORGANIZED
- TRAINS OTHER NEW HIRES
- MULTI- TASKER
Timeline
CX Associate
Anywhere Works
03.2026 - Current
Misfits Enterprises LLC
01.2022 - Current
Baymont Inn and Suites
01.2019 - 01.2022
Dagwoods Sandwich Shoppe
01.2008 - 01.2012
General Diploma - undefined
Valparaiso Alternative School
Bachelor’s -
South University