Caroline McCann
Hendersonville
Summary
Dedicated professional with a comprehensive background in waterpark operations, emergency response, and team leadership. Skilled in training and supervising teams to ensure safety and compliance, while providing exceptional customer service. Proficient at multitasking under pressure and resolving conflicts effectively for optimal outcomes.
Overview
4
4
years of professional experience
Work History
Waterpark Supervisor
Baxter YMCA
Fort Mill
03.2025 - 08.2025
- Supervised daily operations of waterpark attractions and staff activities
- Ensured all safety protocols were followed, monitored employees and guests for adherence to regulations
- Maintained a safe and clean environment for patrons by regularly inspecting facilities, equipment, and grounds
- Trained new staff on proper waterpark operations, customer service, and safety procedures
Lifeguard Instructor
Baxter YMCA
Fort Mill
02.2025 - 08.2025
- Instructed classes on safety and rescue techniques for lifeguards, such as CPR, first aid, and water-rescue skills
- Provided in-service training to existing lifeguard staff on the proper use of emergency equipment
- Evaluated class performance at the end of each session and provided feedback to students
Lifeguard
Baxter YMCA
Fort Mill
05.2024 - 08.2025
- Maintained constant surveillance of patrons in the swimming area at all times.
- Enforced all safety regulations and posted rules for patrons
- Cleaned, brushed, and vacuumed the pool to keep it clean
Swim Instructor
Baxter YMCA
Fort Mill
12.2023 - 08.2025
- Instructed swim classes for various skill levels and age groups
- Coordinated with parents regarding student progress and class schedules
- Taught basic survival skills such as floating, treading water, and emergency exits from the pool
Shift Leader
Tropical Smoothie Cafe
Tega Cay
10.2021 - 05.2025
- Supervised, trained, and led employees to maintain productivity and customer service levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Maintained cleanliness and organization of the cafe environment at all times
Swim Team Coach
City of Tega Cay
Tega Cay
04.2022 - 07.2024
- Provided individualized coaching to swimmers, focusing on skill development
- Organized and ran daily swim practices for team members of all ages
- Assisted in the organization of swim meets, including setting up equipment and timing devices
Education
Bachelor of Science - Criminal Justice, Political Science
Clemson University
Clemson, SC05-2029
High School Diploma -
Fort Mill High School
Fort Mill, SC05-2025
Skills
- Customer service skills
- Team leadership
- Safety management
- Emergency response
- Waterpark operations
Timeline
Waterpark Supervisor
Baxter YMCA
03.2025 - 08.2025
Lifeguard Instructor
Baxter YMCA
02.2025 - 08.2025
Lifeguard
Baxter YMCA
05.2024 - 08.2025
Swim Instructor
Baxter YMCA
12.2023 - 08.2025
Swim Team Coach
City of Tega Cay
04.2022 - 07.2024
Shift Leader
Tropical Smoothie Cafe
10.2021 - 05.2025
Bachelor of Science - Criminal Justice, Political Science
Clemson University
High School Diploma -
Fort Mill High School