CAROLINE HUPMAN
Raleigh
Summary
Senior Material Planner & Operations Specialist with 5+ years of experience leveraging SAP (MRP) and Power BI to manage $10M+ global material portfolios and resolve critical supply chain escalations. Proven "single point of contact" for high-priority order execution, specializing in Root Cause Analysis and stakeholder management to consistently meet aggressive service level agreements and inventory targets.
Overview
11
11
years of professional experience
Work History
Global Material Planner, Senior
KBI Biopharma, Inc
Durham, NC
11.2023 - Current
- Leverage SAP (MRP) and Power BI to manage vendor reorder points and safety stock levels for a $5M–$10M global portfolio, consistently exceeding Inventory Turn KPIs through data-driven demand analysis.
- Serve as the single point of contact for material readiness across 15 concurrent projects; successfully executing emergency order pulls and expediting logistics to resolve escalations without disrupting global production schedules.
- Partner directly with the VP of Sales & Operation Planning and Joint Steering Committees to provide readiness updates, aligning operational capacity with commercial revenue targets.
- Conduct deep-dive analysis into order delays and material shortages; implement corrective actions and strategic BOM substitutions that streamline operations and minimize material expiry risk.
- Orchestrate end-to-end supply chain readiness for complex product launches, managing high-complexity material flows and international trade requirements to meet aggressive time-to-market objectives.
Operations Team Lead
De Maison East
Chapel Hill, NC
10.2020 - 11.2023
- Directed end-to-end business logistics and global communications for a portfolio of 60+ international import partners and 700+ account holders, ensuring seamless cross-border material flow.
- Created the implementation of a new inventory SKU management system for a complex catalog of 1,000+ unique product vintages, drastically improving tracking accuracy and reducing lead times for international logistics.
- Partnered with executive leadership to create Power BI/Excel dashboards for sales metric analysis and inventory forecasting to drive cash-flow efficiency.
- Orchestrated all documentation and registration requirements for high-compliance alcohol boards (NY/NJ); managed all international importation compliance, beverage tax returns, and monthly financial remittances.
- Managed accounts receivable for a massive 700+ customer base, leveraging QuickBooks and online platforms to streamline invoicing and accelerate cash-flow cycles.
Client Service Associate
Armstrong, Fleming & Moore, Inc
Washington, DC
08.2018 - 03.2020
- Co-developed and executed a firm-wide HR management system and modernized training protocols, directly improving organizational efficiency and employee onboarding cycles.
- Partnered with firm leadership to design and track departmental KPIs, implementing process improvements that enhanced service effectiveness and client satisfaction.
- Educated clients on account services and capabilities, as well as resolved all client inquiries on account balances, statements, and general product service information.
- Organized, managed, and tracked priority assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Assistant Manager
Pearl Dive
Washington, DC
04.2015 - 03.2020
- Orchestrated front-of-house and back-of-house operations for a Michelin-recognized, high-volume establishment, overseeing a diverse cross-functional team of 40+ staff to ensure service excellence.
- Facilitated weekly leadership syncs with ownership, executive chefs, and beverage directors to evaluate sales performance and align operational targets with quarterly revenue goals.
- Worked with vendors from over 10 suppliers to keep the restaurant well stocked and equipped for all consumer needs.
- Implemented and monitored Standard Operating Procedures for inventory control and guest service, reducing operational variances and enhancing brand consistency.
Education
B.A. - Communication
University of Maryland
Skills
- Cross-functional Leadership
- S&OP Coordination
- Root Cause Analysis
- Inventory Optimization
- Global Logistics and Trade
- Stakeholder Management
- Vendor Negotiations
- Change Control & Lifecycle Management
- Systems: SAP (MRP/MM), Power BI, ASCTrac WMS, Advanced Excel Skills/Microsoft Suite
Timeline
Global Material Planner, Senior
KBI Biopharma, Inc
11.2023 - Current
Operations Team Lead
De Maison East
10.2020 - 11.2023
Client Service Associate
Armstrong, Fleming & Moore, Inc
08.2018 - 03.2020
Assistant Manager
Pearl Dive
04.2015 - 03.2020
B.A. - Communication
University of Maryland