Carolina Belmonte

Lead cross-industry digital transformation programs and product innovation initiatives, specializing in the application of AI, data, and emerging technologies to improve enterprise efficiency, customer engagement, and operational agility. Manage multi-disciplinary teams spanning product management, data science, and engineering, delivering measurable value to global clients.

Key Achievements:

• Spearheaded product strategy and delivery for Digital Reality Enterprise Asset Management (DREAM), a spatial data platform developed with AWS. Directed end-to-end lifecycle management, go-to-market readiness, and client proof-of-concept deployments.
• Directed multi-workstream transformation programs for top-tier financial services and telecom clients—reducing contact center transfer rates by 20% and improving release cadence through Agile delivery models.
• Delivered conversational AI and automation solutions for leading pharmaceutical and TMT organizations, accelerating customer experience modernization efforts.

Led the practice in building and guiding teams focused on the design and implementation of Conversational AI solutions. Partnered with clients across industries to accelerate adoption of cognitive and conversational technologies that enhance business performance and customer engagement.

Key Achievements:

• Designed and drove product strategy for TEKsystems’ proprietary virtual assistant, sAlge, including architecture definition and roadmap execution.
• Represented TEKsystems’ thought leadership in conversational AI through conferences and marketing publications.

Led design and delivery of conversational AI and automation solutions leveraging IPsoft Amelia across multiple business functions, including End User IT Support, Legal Pre-Check, and Risk & Finance Product Control. Directed a cross-functional Agile team of engineers and UX designers to deliver production-ready use cases aligned with strategic transformation goals.

Key Achievements:

• Led user research initiatives to gather insights and inform design decisions and leveraged these to implement process frameworks and quality control standards for chat-based interactions enterprise-wide.
• Organized and executed 2018 programming for Raleigh Service Delivery Job Family (12 professional development events) and led community engagement through Design Thinking workshops and STEM education sessions introducing AI and automation careers.

Partnered with business and technology leaders to drive end-to-end delivery of over 70 digital initiatives aimed at transforming customer experience across TracFone’s omnichannel ecosystem—including web, mobile, retail kiosks, and agent support systems. Played a key role in defining product requirements, optimizing processes, and ensuring seamless alignment between user experience and technical execution.

Key Achievements:

• Owned delivery of high-impact CX improvements, leading the design and rollout of new and optimized workflows to streamline customer interactions across multiple digital platforms.
• Supported the full product lifecycle by developing and executing test plans for beta releases and validating design implementations in production and acted as the connective layer between business teams and IT.