Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Carol James

Wilmington

Summary

Dynamic Senior Financial Services/Fraud Specialist at Verizon with a proven track record in customer service excellence and fraud investigation. Adept at implementing effective solutions to maintain service continuity for customers during challenging times.

Patient-oriented. Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Walgreens
Wilmington
01.2022 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Processed prescription orders and verified patient information diligently.
  • Maintained sterile work environment and followed safety protocols consistently.
  • Operated pharmacy software to manage prescriptions and customer records efficiently.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Senior Financial Services/Fraud Specialist

Verizon
Wilmington
09.2014 - 12.2025
  • Worked to help bring past due accounts current.
  • Helped customers understand the charges on their bill.
  • Help customers who were affected by Covid to keep their services on while still maintaining payment.
  • Investigated suspicious activities and transactions to identify potential fraud cases.
  • Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.

Education

Bachelor of Science - Health Care Management and Business Administration, Human Resource Management with a minor in Leadership

Mount Olive College
Wilmington, NC
12-2017

Associates Degree - Pre-Nursing & Business Administration

Southeastern Community College
Whiteville, NC

Skills

  • Customer service excellence
  • Fast-paced environment adaptability
  • Cash handling expertise
  • Basic computer proficiency
  • Microsoft Word Basics
  • Fraud investigation
  • Prescription verification
  • Medication preparation
  • Attention to detail
  • Effective communication
  • Verifying orders

Additional Information

US Navy Veteran

References

References available upon request.

Timeline

Pharmacy Technician

Walgreens
01.2022 - Current

Senior Financial Services/Fraud Specialist

Verizon
09.2014 - 12.2025

Bachelor of Science - Health Care Management and Business Administration, Human Resource Management with a minor in Leadership

Mount Olive College

Associates Degree - Pre-Nursing & Business Administration

Southeastern Community College
Carol James