CAROL HALL
Greensboro
Summary
Skilled account management professional with 19 years of experience in financial services with a proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes relationship building, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
16
16
years of professional experience
Work History
Account Manager II
Computershare Services Inc. USA
06.2021 - Current
- Efficiently conducts end-to-end KYC onboarding and periodic reviews across multiple product lines Business Escrow, 1031 Exchange, Insurance Trust, CDSS Debt
- Perform detailed analysis on ownership structure, source of wealth/funds, and geographic risk.
- Prepare and escalate high-risk cases to the Compliance Officer, and support SAR filings.
- Maintain accurate records in line with internal policies and regulatory requirements.
- Successfully collaborates with Relationship Managers to resolve documentation gaps or inconsistencies.
- Selected to assist in long term project assignment with CDD Group
- Led the CDD refresh initiative in 2024, reducing backlog by 75% within three months.
Account Manager I
Wells Fargo
06.2017 - 06.2021
- Designated as SME for onboarding Business Escrow & Insurance Trust clients by collecting and validating identity documents, business licenses, and beneficial ownership details.
- Liaised between Business Negotiation Consultants, Sales Leads & Relationship Management team to ensure regulatory and compliance standards adhered to
- Collaborated with compliance and legal teams to implement evolving AML/KYC policies.
- Monitored and tracked KYC review dates to ensure timely completion.
- Awarded Q4 Excellence Award winner for exceptional collaborative efforts.
AML Remediation Project Manager
Wells Fargo
02.2017 - 06.2017
- Facilitated skill development sessions for hired Managed Resources to achieve successful project execution.
- Coordinated with contractors to manage performance, achieving project deadlines.
- Monitored project and team performance to address errors or setbacks promptly.
- Guaranteed adherence to all relevant laws, regulations, and company procedures during the project's lifecycle.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Sr. Business Control Specialist
Bank of America
11.2013 - 10.2016
- Identified key issues, and escalated to appropriate LOB partners as needed.
- Managed special projects.
- Supported operational risk management through analysis of control performance, and escalation of potential issues.
- Conducted root cause analysis of control failures, and tracked remediation efforts to closure.
- Collaborated with business units to align control objectives with business goals.
Operations Consultant- Mortgage Operations
Bank Of America
12.2011 - 11.2013
- Led initiatives to streamline loan modification processes, reducing processing time by 30%.
- Conducted operational audits and implemented process improvements in accordance with regulatory guidelines.
- Collaborated with underwriting, compliance, and servicing teams to align operations with business objectives.
- Developed training materials, and led training sessions for operations staff.
Team Manager-Foreclosure Department
Bank of America
08.2009 - 12.2011
- Led cross-functional team of 12 foreclosure analysts to enhance operational efficiency and drive department success.
- Developed and implemented guidelines and coaching sessions to elevate team performance and skill levels.
- Analyzed workflow processes, identifying areas for improvement and optimizing resource allocation.
- Fostered a collaborative work environment, promoting communication and teamwork.
- Conducted regular team meetings to align objectives, discuss challenges, and share best practices.
Education
Associate Of Arts And Sciences - Education
Guilford Technical Community College
Jamestown, NC12-2026
Skills
- Client Onboarding & CDD Reviews
- Account management
- Teamwork and collaboration
- Team Training
- Relationship building and management
- Transaction Monitoring Support
- Risk Assessment & Escalations
- Client relationship management
- Cross-functional collaboration
- Compliance requirements
Timeline
Account Manager II
Computershare Services Inc. USA
06.2021 - Current
Account Manager I
Wells Fargo
06.2017 - 06.2021
AML Remediation Project Manager
Wells Fargo
02.2017 - 06.2017
Sr. Business Control Specialist
Bank of America
11.2013 - 10.2016
Operations Consultant- Mortgage Operations
Bank Of America
12.2011 - 11.2013
Team Manager-Foreclosure Department
Bank of America
08.2009 - 12.2011
Associate Of Arts And Sciences - Education
Guilford Technical Community College
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