Carmen Wess
Frisco
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Account Director
Pet Palette Distribution
Sykesville, MD
10.2024 - Current
- Manage and grow company's largest accounts.
- Develop and maintain relationships with independent retailers and onboard new customers through research and networking
- Lead vendor negotiations for promotional and pricing support; assist accounts in achieving margin goals
- Represent company at industry trade shows; conduct in-person B2B sales meetings nationwide
- Oversee independent sales reps; collaborate cross-functionally and work independently
- Contribute to product development for private label items (toys, bowls, chews)
- Experienced in order entry, CRM systems (Oracle NetSuite, Acumatica), Shopify, Microsoft Office, and Google Suite
- Stay current with pet industry trends
- Experience with corporate buyers and franchises.
Key Account Manager
Pet Palette Distribution
Sykesville, MD
08.2020 - 10.2024
- Following up with Key Accounts on the latest trends and new launches.
- Develop and maintain relationships with independent retailers and onboard new customers through research and networking
- Lead vendor negotiations for promotional and pricing support; assist accounts in achieving margin goals
- Represent company at industry trade shows; conduct in-person B2B sales meetings nationwide.
- Experience with corporate buyers and franchises.
Key Account Support
Pet Palette Distribution
Sykesville, MD
08.2018 - 08.2020
- Assist the Director of Sales with customer inquires, orders and credit memos.
- Attend yearly tradeshows and helped with set up, break down and working the booth.
- Attend Key Account customer meetings with Director of Sales
Customer Service Representative
Pet Palette Distribution
Sykesville, MD
06.2017 - 08.2018
- Answer customer phone calls and emails in regards to ordering or any issues they may have with shipments.
- Place orders and issue credit memos for customers.
- Assist the CSM in daily tasks.
- Helped receive orders in the warehouse.
- Ticketing and labeling for Key Account orders.
Customer Service Representative
Animal Medical Hospital at Glenwood
Glenwood, MD
07.2016 - 03.2018
- Helped assist the vet tech, doctors and kennel techs when needed.
- Answer a multi line phone system. I also make appointments through Avimark and am proficient in Microsoft Office.
- Make copies, send faxes and take payments on a daily basis.
- In charge of ordering pet food/supplies for the office and clients. I deal exclusively with some of our drug/food representatives.
- Helped with training new employees for the reception position and have even helped train a new manager for our practice.
Education
Diploma - General
South Carroll High School
Winfield, MD06.2002
Skills
- Communication skills
- Microsoft Outlook
- Analysis skills
- Computer skills
- Account management
- Customer Service Skills (10 years)
- Outside sales
- B2B sales
- Marketing
- Sales management
- Microsoft PowerPoint
- Customer service
- Sales
- Direct sales
- Negotiation
- Microsoft Excel
- Organizational skills
- Microsoft Office
- Microsoft Word
- Business development
- Cold calling
- Computer Skills: Microsoft Suite (10 years)
- Time management
- B2B
- CRM software
- Inside sales
- Strategic planning
- Data-driven decision making
- Sales strategy development
- Product positioning
- Competitive analysis
- CRM software proficiency
- Account relationship management
- Customer relationship management
- Product launches
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Decision-making
- Relationship building
- Sales presentations
- Sales targeting
- Adaptability
- Inventory management
- Sales reporting
- B to B sales
- Sales coordination
Timeline
Senior Account Director
Pet Palette Distribution
10.2024 - Current
Key Account Manager
Pet Palette Distribution
08.2020 - 10.2024
Key Account Support
Pet Palette Distribution
08.2018 - 08.2020
Customer Service Representative
Pet Palette Distribution
06.2017 - 08.2018
Customer Service Representative
Animal Medical Hospital at Glenwood
07.2016 - 03.2018
Diploma - General
South Carroll High School