Carmen Navarro
Cary,NC
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Associate Banker role.
Overview
14
14
years of professional experience
Work History
Lead Licensed Esthetician
Navias Skincare and Wellness Studio
09.2020 - Current
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
- Established partnerships with local businesses to promote cross-promotion opportunities and increase brand visibility within the community.
- Created customized treatment plans tailored to each client's specific concerns while monitoring progress over time.
- .Demonstrated expertise in various skincare lines while recommending suitable products based on individual client needs.
- Recommended retail products for at-home use.
- Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Welcomed clients arriving for appointments.
- Handled busy schedules and stayed on top of key deadlines.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Streamlined appointment scheduling to enhance operational efficiency, accommodating more clients per day.
- Boosted spa revenue, introducing innovative skin care treatments and packages.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Assistant Manager
Los Tres Magueyes
03.2011 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Science - Business Administration/ Finance And Accounting
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Reliability and punctuality
- Detail-oriented mindset
- Team leadership
- Active listening
- Confidentiality and discretion
- Professional networking
- Sanitation and sterilization
- Customer service
- Multitasking and organization
- Verbal and written communication
- Excellent team player
- Money handling
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Operations management
- Customer relationship management (CRM)
- Staff development
- Orientation and training
- Business administration
- Negotiation
- Consulting
- Contract management
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Coaching and mentoring
- Positive attitude and demeanor
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Lead Licensed Esthetician
Navias Skincare and Wellness Studio
09.2020 - Current
Assistant Manager
Los Tres Magueyes
03.2011 - Current
Bachelor of Science - Business Administration/ Finance And Accounting
Southern New Hampshire University
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