Carmen Herrera
Greensboro
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Recruiter
Purple Crow
08.2022 - Current
- Improved office efficiency by effectively managing internal communications and correspondence.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with HR leadership regarding candidate salary determinations.
- Reduced Indeed spending by 75% with no impact to hiring needs
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented plans to improve recruitment process.
- Operated and maintained applicant tracking and candidate management systems.
Assistant General Manager
Drury Inn & Suites
10.2019 - 08.2022
- Managed daily operations, overseeing budgets and staff scheduling.
- Hired and trained new employees, showcasing best practices for customer service.
- Monitored personnel performance to ensure adherence to operational standards.
- Addressed guest complaints and provided complimentary services to enhance satisfaction.
Operations Manager
Hyatt Place
02.2019 - 10.2019
- Directed initiatives that transformed company culture and enhanced work environment.
- Recruited, hired, and trained initial personnel to build essential internal functions.
- Developed systems and procedures, elevating operational quality and team efficiency.
- Assisted in hiring and training new team members to facilitate organizational growth.
Assistant Front Office Manager
SLS Hotel, Brickell - SBE Group
08.2016 - 02.2019
- Organized meeting agendas and documented notes to archive proceedings efficiently.
- Collaborated with HR to develop training modules for new hires.
- Supervised payroll corrections, ensuring accuracy and eliminating duplications.
- Conducted performance reviews, recommending targeted training or career advancements.
Guest Service Agent / Rooms Controller
EPIC Hotel, Hotel Group
02.2014 - 08.2016
- Worked closely with CSM & handled all group blocking contracted at the hotel
- Monitored room availability for transient and business guests
- Hosted company wine hour daily
- Covered MOD shifts as needed, including overnight
Education
BS - Hospitality Management
Florida International University
Miami, FL2012
Skills
- Interviewing techniques
- Selection strategies
- Employee retention programs
- Networking and partnerships
- Training development
- Lead generation
- Seasonal employee management
- Employee handbook creation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Recruiter
Purple Crow
08.2022 - Current
Assistant General Manager
Drury Inn & Suites
10.2019 - 08.2022
Operations Manager
Hyatt Place
02.2019 - 10.2019
Assistant Front Office Manager
SLS Hotel, Brickell - SBE Group
08.2016 - 02.2019
Guest Service Agent / Rooms Controller
EPIC Hotel, Hotel Group
02.2014 - 08.2016
BS - Hospitality Management
Florida International University