Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Espinoza

Charlotte

Summary

Professional culinary expert with strong skills in high-pressure kitchen environments. Proven ability to prepare diverse dishes while maintaining high standards of quality and presentation. Solid track record of collaborating effectively with team members and adapting to changing needs. Known for reliability, culinary creativity, and strong focus on achieving outstanding results.

Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Overview

13
13
years of professional experience

Work History

Line Cook

Bartaco
11.2024 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Prep Line Cook

EeZ Fusion
12.2019 - 10.2024
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
  • Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.
  • Showcased creativity in garnishing dishes, enhancing their visual appeal and attracting more customers to try them out.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Trained and assisted new kitchen staff members.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.

Store Support Associate

Whole Foods Market Inc
05.2018 - 06.2022
  • Assisted in visual merchandising tasks, creating eye-catching displays that attracted new business.
  • Consistently exceeded performance goals through diligent task completion and attention to detail.
  • Assisted in training new hires on company policies, procedures, sales techniques thus contributing towards overall store performance.
  • Processed transactions accurately and efficiently while providing a friendly shopping experience for customers.
  • Achieved increased sales by assisting customers with product selection and offering personalized recommendations.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction.
  • Supported store management with administrative duties such as scheduling, reporting, and data entry.
  • Enhanced customer satisfaction by providing timely and efficient support in store operations.
  • Collaborated with team members to maintain a clean, safe, and attractive store environment for shoppers.
  • Kept current on product knowledge, attending training sessions to better serve customers'' needs.
  • Facilitated positive customer experiences by greeting each patron warmly upon entering the store and offering assistance when needed.
  • Handled customer returns and exchanges professionally, maintaining positive relationships with patrons.
  • Coordinated efforts with fellow associates to ensure seamless operations during high-traffic periods.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Company Manager

Cricket Wireless
04.2012 - 02.2017
  • Provided leadership and direction to staff, resulting in high employee retention rates and satisfaction.
  • Analyzed market trends and competitor activities, adjusting strategies as needed for continued success.
  • Established performance metrics for employees, driving excellence in job performance and accountability.
  • Managed a diverse team, fostering a collaborative work environment that resulted in increased productivity.
  • Mentored junior team members, instilling a culture of continuous learning and professional development among staff.
  • Implemented strategic plans for the expansion of the company''s market share and customer base.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

North Mecklenburg High School
Huntersville, NC

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Reliable and trustworthy
  • Customer service
  • Problem-solving
  • Team coordination
  • Cleanliness standards
  • Kitchen sanitization
  • Back of house operations
  • Customer engagement
  • Workplace safety
  • Customer assistance
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Critical thinking
  • Fluent bilingualism
  • Spanish translation
  • Works well under pressure

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Line Cook

Bartaco
11.2024 - Current

Prep Line Cook

EeZ Fusion
12.2019 - 10.2024

Store Support Associate

Whole Foods Market Inc
05.2018 - 06.2022

Company Manager

Cricket Wireless
04.2012 - 02.2017

High School Diploma -

North Mecklenburg High School

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Carmen Espinoza