Carmen Allred
Greensboro
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring Guest satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH MANAGER
Hops Burger Bar
11.2017 - Current
- Managing daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Partnering with a diverse team to deliver exceptional and consistent Guest service, while facilitating quick and efficient communication between front and back of house.
- Promoting a positive atmosphere and going above and beyond to guarantee each Guest receives exceptional food and service.
- Evaluating staff performance and providing positive reinforcement and constructive feedback in order to increase productivity while maintaining an enjoyable and open work environment.
- Handling customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Maintaining a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Managing inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
BARTENDER
College Hill Sundries
10.2022 - Current
- Increasing repeat Guests by creating an inviting atmosphere and remembering regulars' favorite drinks.
- Adapting to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Proactively addressing potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handling cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensuring compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
TAPROOM MANAGER
Little Brother Brewing
04.2021 - 07.2022
- Managing staff and creating weekly schedules.
- Utilizing creative means to upsell products and bring in new revenue, such as unique one-off events and promotions.
- Handling all taproom financials, such as tip-outs, paying bills, and balancing cash drawers and banks.
- Updating social media and using outside marketing resources to promote events.
Education
Bachelor of Science - Marketing
UNC Wilmington
Wilmington, NC05-2011
Skills
- Extensive knowledge of the ever growing craft beer, wine, and spirits industries
- Thrives in fast-paced environment
- Confident and articulate communicator
- Responsible alcohol service
- Ordering procedures
- Persuasive and effective at upselling
- High energy, outgoing, and engaging
Certification
- Certified Beer Server, Cicerone Certification Program, 12/01/14
- Food Handler Certification, National Registry of Food Safety Professionals, 01/01/21
Timeline
BARTENDER
College Hill Sundries
10.2022 - Current
TAPROOM MANAGER
Little Brother Brewing
04.2021 - 07.2022
FOH MANAGER
Hops Burger Bar
11.2017 - Current
Bachelor of Science - Marketing
UNC Wilmington
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