Carly Padgett
Charlotte
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Arch Staffing at Systems Depot
05.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
Jullian's Bridal
05.2019 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Dining Room Hostess/Server
Catawba County Club
05.2022 - 11.2022
- Streamlined communication between kitchen and waitstaff, resulting in timely meal service and satisfied customers.
- Ensured compliance with local health codes through regular cleanliness inspections and adherence to proper food handling procedures.
- Developed strong rapport with repeat clientele by remembering names/preferences which contributed positively toward loyalty rates.
- Anticipated potential issues in the dining room, proactively addressing them before they became problematic for guests or staff members.
- Provided exceptional customer service, addressing guests'' needs promptly and courteously to ensure their satisfaction.
- Supported restaurant operations by maintaining a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with management to resolve any guest concerns or complaints effectively and professionally.
- Supported catering/events departments as needed to help manage larger groups and provide seamless transitions from one course/room arrangement to another.
- Assisted with special events coordination, providing an enjoyable experience for patrons during celebrations and gatherings.
- Maintained a high level of professionalism and poise under pressure during peak hours and challenging situations.
Recruitment Intern
Arch Staffing
05.2022 - 08.2022
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using customized software and updated information accordingly.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
Receptionist Intern
Arch Satffing
05.2021 - 08.2021
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
Administrative Intern
Arch Staffing
05.2020 - 08.2020
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
Education
Bachelor of Science - Psychology And Anthropolgy
University of North Carolina At Charlotte
Charlotte, NC05-2026
Skills
- Strong multitasking
- Customer service focus
- Phone etiquette
- Cleanliness standards
- Guest relations
- Special requests handling
- Efficient seating
- Table management
- Dining room setup
- Customer service
- Greeting guests
- Effective multitasking
- Interactive communication skills
- Detail-oriented
Timeline
Receptionist
Arch Staffing at Systems Depot
05.2024 - 08.2024
Dining Room Hostess/Server
Catawba County Club
05.2022 - 11.2022
Recruitment Intern
Arch Staffing
05.2022 - 08.2022
Receptionist Intern
Arch Satffing
05.2021 - 08.2021
Administrative Intern
Arch Staffing
05.2020 - 08.2020
Sales Associate
Jullian's Bridal
05.2019 - 08.2023
Bachelor of Science - Psychology And Anthropolgy
University of North Carolina At Charlotte
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