Summary
Overview
Work History
Education
Skills
Additional Contacts
References
Timeline
Generic
Carly Hoffman

Carly Hoffman

Klapmuts

Summary

Aspiring to excel as a Human Resource Manager, I am actively pursuing a full-time role that presents professional challenges where I can apply my interpersonal skills, excellent time management, and problem-solving abilities. Dedicated and passionate, I am eager to secure an entry-level Human Resource Intern position, bringing with me strong organizational skills and a readiness to contribute to the team's success in achieving company goals. Recognized as a detail-oriented team player, I excel in managing multiple projects simultaneously with a high degree of accuracy. Known for my reliability and positive attitude, I thrive in handling diverse priorities and am always willing to take on additional responsibilities to support team objectives. As an entry-level professional, I approach each task with enthusiasm and a willingness to learn from experienced professionals. My track record includes providing exceptional assistance in office procedures, contact lens fittings, and instrument sterilization, demonstrating my commitment to excellence in all endeavors. Additionally, I am currently balancing full-time employment and full-time studies, seeking to further develop my skills within the dynamic environment of Human Resources, where I am eager to absorb knowledge and grow professionally.

Overview

5
5
years of professional experience

Work History

Optical Assistant

Bril Stellenbosch
11.2023 - Current
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.
  • Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.(Carl-Zeiss Training)
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Collaborated with optometry staff to reach individual and team goals.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed evaluations.
  • Expedited order fulfillment by promptly coordinating deliveries between suppliers, laboratories, and store locations when necessary.
  • Streamlined the dispensing process by efficiently measuring, fitting, and adjusting eyewear for optimal comfort and visual acuity.

Administrative Assistant

Danny's Maintenance Services
08.2023 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Established administrative work procedures to track staff's daily tasks.

LIFEGUARD

GRACELAND VENUES PAARL
01.2019 - 12.2023
  • During school holidays and weekends, I worked at Graceland Venues, as a lifeguard and played a role as an allrounder for the company, being everywhere they needed me to be
  • At Graceland Venues, I've gained knowledge of customer communications, customer needs assessment, and customer communication.

Education

Higher Certificate in Human Resource Management -

Boston City Campus
02.2024

Bachelor of Arts - Human Resources Management

Boston City Campus
09.2026

National Senior Certificate -

Labori High School
01.2022

Skills

  • Leadership
  • Time management
  • Problem-Solving
  • Flexibility
  • Communication
  • Teamwork
  • Creativity
  • Decision Making
  • Adaptability
  • Emotional Intelligence
  • Active listening
  • Reasoning
  • Computer Literate
  • Product Upselling
  • Insurance Verification
  • Customer Service
  • Optical Equipment Maintenance
  • Frame Selection
  • Prescription Interpretation
  • Supply Restocking
  • Customer Education
  • Payment Collection
  • Appointment Setting
  • Paperwork management
  • Practice management software
  • Relationship Building
  • Self Motivation
  • Patient Assessment
  • Time management abilities
  • Problem-solving aptitude
  • Office Equipment Troubleshooting
  • Administrative duties
  • Accounting Support
  • Computer Skills
  • Fast Learner

Additional Contacts

  • 021 948 6761, Boston City Campus, Paarl
  • 082 784 7505, Graceland Venues Paarl
  • 082 465 0123,Danny's Maintenance Services
  • 074 522 2963, Bril Stellenbosch

References

Mrs C. Bester, 021 872 8923, admin@hslabori.co.za, Graceland Venues Paarl

Mr D. Daniels, 082 465 0123, dannysmaintenanceservices66@gmail.com, Danny's Maintenance Services

Mrs A. Iglesias, 074 522 2963, iam@hellobril.co.za, Bril Stellenbosch

Timeline

Optical Assistant

Bril Stellenbosch
11.2023 - Current

Administrative Assistant

Danny's Maintenance Services
08.2023 - Current

LIFEGUARD

GRACELAND VENUES PAARL
01.2019 - 12.2023

Higher Certificate in Human Resource Management -

Boston City Campus

Bachelor of Arts - Human Resources Management

Boston City Campus

National Senior Certificate -

Labori High School

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Carly Hoffman