Nyoke Roberson
Reidsville
Summary
Detail-oriented professional in healthcare support with a strong focus on data management and HIPAA compliance. Proven ability to handle sensitive information while enhancing customer experiences in high-volume environments. Adapts quickly to fast-paced settings, ensuring efficient communication and documentation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Call Agent)
Alorica
Greensboro
11.2025 - Current
- Handled high-volume customer inquiries, achieving performance and satisfaction metrics.
- Assisted with booking, scheduling, and resolving issues to enhance customer experience.
- Maintained confidentiality of sensitive customer data in compliance with company policies.
Administrative Assistant
Xhale Production
Greensboro
06.2023 - Current
- Composed letters, memos, reports, emails, and presentations for management staff.
- Responded to phone calls and emails to deliver information, facilitating effective business correspondence.
- Coordinated appointments between clients, customers, and internal staff to optimize scheduling.
- Managed office supplies inventory and ordered items to ensure continuous availability.
Call Agent
American Airlines Call Center
Raleigh
08.2020 - 12.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with account issues and technical support inquiries.
- Escalated complex customer inquiries to ensure timely resolution by appropriate personnel.
- Documented call details to facilitate resolution of complex issues by escalating to supervisors.
Guest Services Receptionist
UNC Health Care
Chapel Hill
06.2019 - 12.2019
- Coordinated patient scheduling, insurance verification, and medical records handling to enhance workflow.
- Ensured strict compliance with HIPAA regulations and patient confidentiality.
- Reviewed patient documentation and assisted with record organization.
- Supported front desk operations in a high-volume healthcare environment.
- Facilitated efficient guest check-in and check-out processes at front desk to improve customer experience.
Education
Associate's Degree - Business Administration & Human Resources
Guilford Technical Community College
Greensboro, NC08-2026
Certificate - Business Administration & Human Resources
Guilford Technical Community College
Greensboro, NC12-2025
High School Diploma -
Durham Technical Community College
Durham, NC01-2017
Skills
- Medical records processing
- Release of information support
- HIPAA compliance
- Data entry and management
- Document review and verification
- Customer service support
- Microsoft Office and CRM proficiency
- Scanning and file organization
- Time management and autonomy
- Call center operations
Timeline
Customer Service Representative (Call Agent)
Alorica
11.2025 - Current
Administrative Assistant
Xhale Production
06.2023 - Current
Call Agent
American Airlines Call Center
08.2020 - 12.2021
Guest Services Receptionist
UNC Health Care
06.2019 - 12.2019
Associate's Degree - Business Administration & Human Resources
Guilford Technical Community College
Certificate - Business Administration & Human Resources
Guilford Technical Community College
High School Diploma -
Durham Technical Community College