Carlos Pelaez III
Asheville
Summary
Dynamic Banquet Manager with a proven track record of growth at Biltmore Estate, excelling in event coordination and guest experience management. Skilled in inventory control and staff development, I implemented cost-saving measures that enhanced profitability while fostering a collaborative team environment. Committed to delivering exceptional service and ensuring compliance with quality standards.
Overview
18
18
years of professional experience
Work History
Banquet Manager
Biltmore Estate
07.2023 - Current
- Directed banquet functions for events, ensuring smooth operations and exceptional service.
- Developed and coordinated team members with diverse backgrounds to maintain team initiative to provide outstanding guest service.
- Streamlined communication between kitchen and service staff to enhance efficiency.
- Oversaw scheduling of banquet staff to maintain optimal staffing levels during peak seasons.
- Arranged furniture and equipment to maximize space for smooth movement during functions.
- Cultivated an inclusive work culture that promoted teamwork and staff empowerment.
- Spearheaded initiatives to reduce food waste through effective inventory management.
- Handled guest complaints promptly, maintaining high satisfaction rates and fostering repeat business.
- Analyzed financial performance and adjusted strategies to improve outcomes.
Banquet Captain
Biltmore Estate
07.2021 - 07.2023
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Maintained clear communication between departments, contributing to successful outcomes.
- Streamlined setup processes, optimizing room turnover times between events.
- Supervised dining table setups, adhering to strict service standards for diverse event types.
- Trained and mentored staff on banquet protocols to improve overall efficiency.
- Developed strong supplier relationships to secure high-quality products within budget constraints.
- Resolved customer complaints efficiently, transforming potential issues into opportunities for improvement.
- Implemented waste reduction strategies, enhancing sustainability while lowering costs.
Server/Banquet Server
Biltmore Estate
10.2014 - 07.2021
- Enhanced customer service by swiftly resolving guest inquiries, requests, and complaints.
- Collaborated with kitchen staff for accurate and timely food order delivery.
- Maintained dining area cleanliness, adhering to health and safety standards.
- Trained new servers on menu offerings and service protocols, boosting team performance.
- Monitored dining room activity, anticipating guest needs to improve satisfaction.
- Efficiently processed payments, ensuring transaction accuracy.
- Executed daily specials and promotions, clearly communicating details to patrons.
- Cultivated rapport with regular customers, fostering a welcoming restaurant atmosphere.
Bartender
The Lost Hiker
01.2014 - 10.2014
- Delivered high-quality beverages while ensuring excellent presentation standards.
- Managed inventory processes to maintain adequate stock levels and prevent shortages.
- Consistently provided exceptional service, contributing to memorable guest experiences.
- Collaborated with kitchen personnel to coordinate food and drink pairings effectively.
- Conducted training for new bartenders on industry best practices and cocktail techniques.
- Enhanced menu offerings through the development of creative drink specials.
- Maintained a clean workspace adhering to health regulations and safety standards.
- Upsold menu items, optimizing sales revenue and enhancing profitability.
Beverage Manager
Crowne Plaza Asheville
07.2007 - 10.2013
- Enhanced inventory management practices to maintain optimal stock levels and decrease waste.
- Crafted seasonal drink menus that led to increased beverage sales and improved customer experience.
- Provided staff training on beverage preparation for uniform service quality across shifts.
- Negotiated with suppliers for better pricing while upholding product quality standards.
- Instituted cost-saving measures that positively impacted profit margins on beverage sales.
- Updated beverage offerings according to guest feedback, greatly enhancing satisfaction rates.
- Ensured rigorous compliance with health regulations for operational safety.
- Designed exclusive cocktail recipes that became customer favorites, promoting return visits.
Skills
- Coordination of venues/events
- Leadership in staff development
- Management of guest experiences
- Assurance of quality standards
- Compliance with dietary needs
- Execution of corporate events
- Development of menus/schedules
- Procurement of food items/safety measures
- Control of costs/vendor negotiations
- Strategic marketing initiatives
- Assessment of revenue/profitability
- Continuous operational enhancements
- Enforcement of sanitation standards/inventory control
- Setup for banquets/beverage management
- Excellence in customer service/problem-solving abilities/attention to detail/reliability/effective communication/adaptability
- Food safety
- Adaptability
Timeline
Banquet Manager
Biltmore Estate
07.2023 - Current
Banquet Captain
Biltmore Estate
07.2021 - 07.2023
Server/Banquet Server
Biltmore Estate
10.2014 - 07.2021
Bartender
The Lost Hiker
01.2014 - 10.2014
Beverage Manager
Crowne Plaza Asheville
07.2007 - 10.2013
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