Overview
Work History
Education
Skills
Timeline
Generic

Carlos Jackson Jr

Grover

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Federal Student Aid
04.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Help Desk Analyst

Buchanan Technologies
02.2022 - 04.2024
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Logged support tickets and closed when issues were resolved.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.

Technical Support

Concentrix
05.2018 - 02.2022
  • Provided expert technical support, assisting clients in making informed purchasing decisions.
  • Provided technical support to clients, addressing their concerns and resolving issues promptly.
  • Provided expert technical support to researchers, optimizing equipment functionality and minimizing downtime.
  • Provided technical support to customers experiencing difficulties with their mobile devices or services.

Education

Associate Of Applied Science - Computer Programming

King’s College
Charlotte
12.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Complaint resolution

Timeline

Customer Service Representative

Federal Student Aid
04.2024 - Current

Help Desk Analyst

Buchanan Technologies
02.2022 - 04.2024

Technical Support

Concentrix
05.2018 - 02.2022

Associate Of Applied Science - Computer Programming

King’s College

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Carlos Jackson Jr