Carlos Greene
Durham
Summary
Dedicated professional with expertise in safety monitoring, behavioral observation, and client care, transitioning into healthcare. Communicates effectively and ensures client satisfaction while thriving in high-pressure environments. Strong time management, adaptability, and interpersonal skills enhance customer relationships and support organizational goals.
Overview
12
12
years of professional experience
Work History
Security Officer
Securitas
Raleigh
04.2025 - Current
- Monitor and patrol assigned areas to ensure safety and security of personnel, property, and assets.
- Conduct routine inspections of buildings, access points, and surveillance systems to identify and report potential security risks.
- Coordinate with emergency services, dispatch, and internal teams to manage urgent situations and ensure appropriate response.
- Achieved 100% compliance with reporting protocols, ensuring all incidents documented and addressed promptly.
- Utilized handheld and mobile devices for real-time scheduling, reporting, and assignment tracking, enhancing operational efficiency.
- Partnered with over 15 clients per assignment, fostering relationships through effective site patrols and security checkpoint staffing.
Youth Counselor
City of Raleigh Parks & Recreation
Raleigh
01.2024 - 01.2026
- Monitored and supported up to 50 youth in structured environments, maintained 100% compliance with reporting standards.
- Responded to behavioral concerns in real time using de-escalation techniques.
- Fostering skill development in youth grades K-6, addressing their concerns effectively.
- Supported engaging recreational programs, boosting youth participation by fostering a sense of community.
- Informed families about community resources, improving their ability to access essential support services.
- Communicated with family members and team members about client needs and progress, ensuring alignment on care strategies.
- Maintain comprehensive client records, improving case file production.
- Accurately documenting incidents, contributing to a decrease in program disruptions.
Correctional Officer III
North Carolina Department of Public Safety
Butner
10.2016 - 09.2022
- Enforced policies and procedures rigorously, maintaining professional boundaries and achieving zero incidents of policy violations.
- Supervised, planned, and organized daily activities for the offender population, ensuring compliance and reducing incidents.
- Maintained order through vigilant monitoring and hourly rounds, reducing behavioral issues.
- Conducted regular searches, successfully detecting and confiscating contraband, leading to decreased illegal activities.
- Conducted proactive contraband searches, resulting in reduced injuries from 2017 to 2020.
- Engaged in effective early intervention tactics to significantly reduce staff assaults.
- Built strong relationships with program and custody staff, enhancing facility security and reducing offender conflicts.
- Engaged with offenders to mediate conflicts, reducing tension and fostering a positive atmosphere.
- Conducted improved hourly rounds in solitary confinement units, preventing offender incidents and enhancing overall security.
Security Professional
Allied Universal
Raleigh
08.2014 - 10.2016
- Monitored network traffic to detect and respond to suspicious activities, mitigating potential threats.
- Investigated security breaches, documenting findings meticulously and preventing further violations.
- Developed comprehensive security policies and procedures, enhancing overall security measures.
- Conducted security system reviews to verify compliance with contract company standards.
- Communicated critical information effectively to ensure safety of all individuals on-premises.
- Administered life-saving measures and emergency procedures, saving a housekeeper's life during a heart attack incident.
Substitute Teacher
Community School of Digital and Visual Arts
Durham
09.2014 - 06.2015
- Collaborated with lead teachers creating innovative learning strategies, successfully engaging diverse learners, and improving overall academic performance.
- Helped organize and execute lesson plans, fostering an engaging learning environment and improving student participation.
- Participated in effective instruction and guidance, maintained classroom discipline, and received positive feedback from students and staff.
- Applied positive classroom management techniques to foster an environment of positive student behavior.
- Encouraged positive behavior through effective communication, contributing to a decrease in disciplinary incidents.
- Modified lesson plans to suit individual student learning needs.
- Planned and assigned different homework tasks to support learning outside the classroom.
Education
Master of Science - Kinesiology & Recreation Admin.
North Carolina Central University
Durham, NCProfessional Certificate - Information Technology
MyComputerCareer
Raleigh, NCBachelor of Arts - Interdisciplinary Studies
Winston-Salem State University
Winston-Salem, NCSkills
- Surveillance Techniques
- Incident Reporting
- Policy & Procedures
- Conflict Resolution
- Customer Service
- Microsoft Office
- Time Management
- Adaptability
- Communication & Interpersonal skills
- Surveillance techniques
Timeline
Security Officer
Securitas
04.2025 - Current
Youth Counselor
City of Raleigh Parks & Recreation
01.2024 - 01.2026
Correctional Officer III
North Carolina Department of Public Safety
10.2016 - 09.2022
Substitute Teacher
Community School of Digital and Visual Arts
09.2014 - 06.2015
Security Professional
Allied Universal
08.2014 - 10.2016
Master of Science - Kinesiology & Recreation Admin.
North Carolina Central University
Professional Certificate - Information Technology
MyComputerCareer
Bachelor of Arts - Interdisciplinary Studies
Winston-Salem State University