Carlos Brown
Charlotte
Summary
Project management specialist with extensive experience in prioritizing and executing multiple tasks to achieve project objectives. Proven ability to operate equipment, train staff, and enhance customer service through process improvements. Detail-oriented and adaptable team player committed to delivering results efficiently.
Overview
26
26
years of professional experience
Work History
Project Manager
Uniti Group
Matthews
02.2011 - Current
- Achieved initial sales goals through strategic planning and execution.
- Assisted in managing facilities and office procedures, while training new associates.
- Delivered business-to-business customer service for regional and national accounts.
- Adapted spontaneously to dynamic environments, ensuring seamless daily operations.
- Developed effective business web accounts using proprietary software.
- Led special shipping projects at the corporate level successfully.
- Provided comprehensive training for employees entering new markets.
- Facilitated outbound business growth through targeted mailings, emails, presentations, and calls.
Business Associate Representative
Verizon Wireless
Charlotte
02.2009 - 11.2009
- Provided Clients with Exclusive Analytical Insights in Wireless Applications.
- Created Standard Operating Procedure Documents for New Products within Work Group.
- Developed Tactical Plans and Implementation of New Wireless Services for Potential Clients.
- Consulted Clients on Telecommunication Products and Budgets.
- Drafted Proposals, RFP’s for New Business and Current Clients.
- Developed Social Media Releases and Press Releases for Launch of Clients’ Products and Services.
- Interfaced Clients for Servicing Needs and Special Requests.
- Prospect and Handle New Business Development.
- Designed and Implemented Sales Platform for New Service, Market Local.
- Orchestrated All Outbound Sales for Market Local Prospects.
- Consulted Executives in Execution of New Sales Protocols.
- Facilitated Multi-Faceted Approach to Growing Outbound Prospective Business; Creating Mailings and Faxes, Mass E-Mails, Presenting at Conferences; Cold Calling, and Business to Business Presentations.
- Effectively Obtained New Business Prospects While Training in Sales.
- Provided Customer Service; Highlighting Services, and Suggesting Specific Products To All Potential Clients.
- Performed Highly Intensive Keyword Research to Facilitate New Business.
- Maintained Detailed Product Knowledge.
- Managed 'Special' Shipping Projects at Corporate Level.
- Provided Training to Employees in New Markets.
Business Landline Order Specialist
Alltel Landline
Mathews
08.2003 - 11.2004
- Performed Highly Detail Orders to Field Technicians.
- Assisted in Communication between Field Technicians and Businesses During the Order Process.
- Provided Wireline Technical Support for Field Technicians.
- Effectively Communicated Analysis of Information Gathered on Order Issues.
- Demonstrated Understanding of Order Corrections and Optimization.
- Facilitated Multi-Faceted Approach to Growing Prospective Business; Creating Mailings and Faxes, Mass E-Mails.
- Provided Customer Service; Answering Customer Queries, Highlighting Services, and Suggesting Specific Products To All Potential Clients.
- Provided Departmental Information and On the Job Training to New Co workers.
- Obtained and Managed Extensive Technical Knowledge in Business Phone and Internet Systems.
- Led project planning and execution for cross-functional teams and stakeholders.
- Coordinated project timelines, resources, and deliverables effectively across departments.
- Facilitated team meetings to ensure alignment on project goals and objectives.
- Developed project documentation including plans, reports, and presentations for leadership.
Technical Support Representative
Alltel Wireless
Matthews
02.2000 - 08.2003
- Performed Highly Specific Research for Roaming Agreements via Excel Spreadsheets in Advanced Functionality.
- Assisted Development of Communication between Alltel and Roaming Partners.
- Provided Technical Support for Customers and other Wireless Companies.
- Effectively Communicated Analysis of Information Gathered on Roaming Issues.
- Integrated New Web Technologies within Department.
- Demonstrated Understanding of Roaming Agreements and Search Engine Optimization.
- Facilitated Multi-Faceted Approach to Growing Outbound Prospective Business; Creating Mailings and Faxes, Mass E-Mails.
- Provided Customer Service; Answering Customer Queries, Highlighting Services, and Suggesting Specific Products To All Potential Clients.
Education
Education Major -
College of Charleston
Charleston, SC01.1999
H.S. Diploma -
Harding University High School
Charlotte, NC06.1995
Skills
- Inventory Management
- Cross-functional collaboration
- Project management
- Process optimization
- Effective communication
- Team leadership
- Problem solving
- Time management
- Training and development
- Presentations
- Coaching and mentoring
- Data analysis
- Task prioritization
- Forecasting
- Customer relations specialist
- Customer relations
- Social Media
- Recruiting/Training
- Copy Writing/Editing
- Account Management
Accolades Interests
- Full Athletic Scholarship to College of Charleston
- Division I Letter Winner in Basketball (4)
- Professional Basketball Player
- Youth Advisor
Timeline
Project Manager
Uniti Group
02.2011 - Current
Business Associate Representative
Verizon Wireless
02.2009 - 11.2009
Business Landline Order Specialist
Alltel Landline
08.2003 - 11.2004
Technical Support Representative
Alltel Wireless
02.2000 - 08.2003
Education Major -
College of Charleston
H.S. Diploma -
Harding University High School