Summary
Overview
Work History
Education
Skills
Timeline
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Carlisa Smith

Charlotte

Summary

Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Excelled in data analysis and regulatory compliance, ensuring accurate and efficient claim assessments. Seeking to leverage these transferable skills in new and challenging field.

Overview

2
2
years of professional experience

Work History

Medical Assistant

Teladoc Health
03.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Claims Examiner (remote)

Sedgwick
01.2023 - 04.2024
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.

Education

Certificate - Certified Medical Assistant

Remington College
Columbia, SC
04-2019

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Claims processing
  • Verbal communication
  • Data verification
  • Disability claims process
  • Healthcare procedures
  • Computer skills
  • Customer service and support
  • Claims evaluation

Timeline

Medical Assistant

Teladoc Health
03.2024 - Current

Claims Examiner (remote)

Sedgwick
01.2023 - 04.2024

Certificate - Certified Medical Assistant

Remington College

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Carlisa Smith