Carli Leone
Charlotte,Nc
Summary
Experienced customer service professional, capable of coordinating client relationships and managing their needs. I am organized, resilient and flexible in diverse issues. I thrive when I can be caring & empathetic to client needs and managing expectations and meeting those needs by exceeding the customers’ expectations. Ability to work independently and use time efficiently.
Overview
15
15
years of professional experience
Work History
Medical Esthetician
Physicians Plan
Huntersville, NC
09.2024 - Current
Advanced Aesthetics & Laser Therapy
- Laser & Light treatments: proficient in operating Rohrer Aesthetics platforms, with 2 years of experience, specifically utilizing Nd:YAG and Erbium lasers for targeting skin resurfacing and rejuvenation.
- Advanced Rejuvenation: Skilled in performing RF (radio frequency) Microneedling & standard Microneedling protocols to optimize skin texture and collagen production.
- Hydro-Dermabrasion: Experienced in administering Hydrafacials treatments tailored to individual skin types and concerns.
- Safety & Protocols: Maintain strict adherence to laser safety regulations, skin typing (fitzpatrick scale) assessment, post treatment care education.
Esthetician
Healthy Habits Wellness Ctr
Cornelius
01.2015 - 09.2024
- Delivered personalized skincare treatments, enhancing client satisfaction and retention.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Esthetician
Ahlara International
Mooresville
01.2015 - 01.2015
Esthetician performing facials and microdermabrasion, and waxing.
- Conducted thorough skin analyses to tailor personalized treatment plans for diverse clientele.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
Sr. Esthetician
European Wax Center
Ballantine
01.2011 - 01.2013
Speed wax specialist. Perfecting the brazilian in under 20 minutes, Brow waxing, and full body waxing
Education
Morris County College
Artistic Academy
New Jersey 02.2012
Skills
- Advanced skincare & Laser techniques
- Developed long-term customer relationships through focusing on and providing for their needs
- Passion for acquiring product knowledge and information
- Adept at receiving and resolving customer conflict issues
Timeline
Medical Esthetician
Physicians Plan
09.2024 - Current
Esthetician
Healthy Habits Wellness Ctr
01.2015 - 09.2024
Esthetician
Ahlara International
01.2015 - 01.2015
Sr. Esthetician
European Wax Center
01.2011 - 01.2013
Morris County College
Artistic Academy
CUSTOMER SERVICE
- Highly empathic client relationship approach with a reputation for exceeding clients’ needs and service standard goals.
- Offering excellent customer support in responding to customer requests and tailoring recommendations to address needs.