Carli Cook
Marion,NC
Summary
Upcoming healthcare professional with experience in emergency settings, known for delivering high-quality patient care and handling acute medical situations proficiently. Valued for collaborative approach and adaptability in dynamic environments. Proven skills in prioritization, critical thinking, patient assessment, and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
J-Hartman's Restaurant
05.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager / Server
Makoto's Japanese Steakhouse and Sushi Bar
08.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - Associate Degree in Nursing
McDowell Technical Community College
Marion, NC05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Active listening
- Problem-solving
- Positive attitude
- Teamwork and collaboration
- Emergency response
Certification
- Basic Life Support Certification (BLS): 06/07/2023-06/2025
- Advanced Cardiac Life Support Certification (ACLS): Scheduled for 03/04/2025
- Pediatric Advanced Life Support Certification (PALS): Scheduled for 04/08/2025
- Certified Nursing Assistant (CNA): 07/03/2023-07/31/2025
Timeline
Manager / Server
Makoto's Japanese Steakhouse and Sushi Bar
08.2021 - 07.2022
Manager
J-Hartman's Restaurant
05.2018 - Current
No Degree - Associate Degree in Nursing
McDowell Technical Community College
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