Carley Aley
Clayton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Educator/Guest Experience Leader
Lululemon Athletica
Raleigh, NC
09.2022 - Current
- Implemented feedback mechanisms to gather guest insights and drive continuous improvement initiatives.
- Analyzed guest feedback data to identify trends and recommend actionable improvements in services offered.
- Conducted regular inventory checks to ensure stock availability and organization.
Barista/Shift Supervisor
Starbucks
Lutherville, MD
03.2023 - 04.2026
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented strategies to enhance team performance and improve overall store efficiency.
Server
Ryleigh's Oyster
Lutherville, MD
09.2024 - 01.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Implemented upselling techniques that increased average table revenue consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Management Trainee Intern
Enterprise Mobility
Owings Mills, MD
05.2024 - 08.2024
- Supported the development of process documentation, ensuring consistency and clarity in operational procedures.
- Contributed to sales growth by supporting marketing campaigns, lead generation activities, and client presentations.
- Demonstrated problem-solving abilities by identifying challenges faced during internship and proposing appropriate solutions.
Server
1936 Bar and Grill
Chesapeake Beach, MD
08.2021 - 08.2022
- Resolved customer complaints swiftly, enhancing overall guest experience.
- Streamlined order-taking processes to minimize errors and improve service speed.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Front Desk Receptionist
Results Fitness And Nutrition Center
Prince Frederick, MD
08.2021 - 08.2022
- Managed front desk operations, ensuring seamless check-ins and customer service.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Handled multi-line phone system, addressing inquiries and directing calls effectively.
Education
Bachelor of Science - Business Administration
Towson University
Baltimore, MD12-2024
Associate of Arts - General Studies
College of Southern Maryland
Prince Frederick, MD05-2022
Skills
- Team collaboration
- Problem-solving
- Project planning
- Project management
- Leadership building
- Microsoft Excel
- Attention to detail
- Flexible and adaptable
Timeline
Server
Ryleigh's Oyster
09.2024 - 01.2025
Management Trainee Intern
Enterprise Mobility
05.2024 - 08.2024
Barista/Shift Supervisor
Starbucks
03.2023 - 04.2026
Educator/Guest Experience Leader
Lululemon Athletica
09.2022 - Current
Server
1936 Bar and Grill
08.2021 - 08.2022
Front Desk Receptionist
Results Fitness And Nutrition Center
08.2021 - 08.2022
Bachelor of Science - Business Administration
Towson University
Associate of Arts - General Studies
College of Southern Maryland