Carleton Campbell
Jackson
Summary
Dynamic professional with strong customer service skills and multitasking abilities. Experienced in fostering positive relationships and enhancing guest experiences through effective communication and problem-solving.
Highly organized and adaptable, specializing in efficient multitasking in fast-paced environments. Known for exceptional problem-solving skills and commitment to maintaining high standards of service and cleanliness.
Overview
14
14
years of professional experience
Work History
Bartender/Cook
Spankys Sports Bar and Grill
Jacksonville, NC
08.2025 - Current
- Crafted and served a diverse range of beverages, ensuring high customer satisfaction.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Trained new bartenders on drink preparation and customer service protocols.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Crowd Control
Club Limelight
Jacksonville, NC
08.2025 - Current
- Liaised with law enforcement officers when necessary to address incidents requiring further intervention beyond standard crowd control protocols.
- Managed crowd control effectively, ensuring smooth operations even during peak hours.
- Implemented crowd control measures during large events to maintain orderliness and minimize potential risks to attendees'' safety.
- Supported event security operations, deploying K9 units to maintain crowd control and prevent unauthorized access.
- Implemented effective crowd control measures during high-traffic events or emergencies without compromising overall safety objectives.
- Supported event management teams by providing effective crowd control strategies during large-scale events or gatherings.
- Performed crowd control duties during large-scale events, effectively managing potentially volatile situations while maintaining public safety standards.
- Offered support during special events, ensuring crowd control and maintaining order throughout the venue.
General Manager
Playhouse Nightclub
Jacksonville, NC
05.2024 - 08.2025
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Established operational policies that streamlined workflows and enhanced overall efficiency.
- Collaborated with management on long-term planning to align business goals with industry standards.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Floor Host
Platinum Gentlemen's Club
Jacksonville, NC
02.2022 - 08.2025
- Ensured exceptional customer experience by providing attentive service and addressing guest needs promptly.
- Coordinated floor operations to maintain optimal flow and enhance guest satisfaction levels.
- Trained new staff on service standards and club policies to ensure compliance and consistency.
- Monitored guest interactions, resolving conflicts swiftly to maintain a welcoming atmosphere.
- Collaborated with management to implement promotional events that increased patron engagement.
- Promoted positive brand image by acting as a friendly and approachable representative of the establishment at all times.
- Assisted in training new floor hosts, sharing best practices for exceptional customer service.
- Conducted regular walkthroughs of the venue, identifying opportunities for improvement in cleanliness or ambiance updates as needed.
- Improved customer satisfaction by promptly greeting and directing guests to their designated areas.
- Provided feedback to management on customer preferences, trends observed on the floor, or potential areas of improvement in order to enhance overall operations and guest satisfaction.
- Handled escalated customer issues professionally, demonstrating empathy while seeking resolution quickly and effectively.
- Ensured compliance with safety regulations, conducting regular checks of the floor area.
- Contributed to revenue growth by upselling products and services to guests when appropriate.
- Maintained a clean and inviting atmosphere for guests, ensuring a positive first impression.
- Monitored inventory levels of supplies needed for daily operations, proactively addressing any shortages or discrepancies.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Hospital Corpsman Second Class
United Stated Navy
United States
06.2015 - 09.2023
- Administered first aid and emergency medical treatment in high-pressure environments.
- Conducted patient assessments to ensure timely and accurate medical care delivery.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline processes.
- Developed training programs for junior corpsmen, improving team efficiency and competency.
- Safeguarded sensitive medical information through diligent adherence to privacy regulations such as HIPAA guidelines.
- Ensured proper disposal of hazardous waste materials in accordance with environmental regulations.
- Managed immunization programs, ensuring all service members were up-to-date on required vaccinations for deployment readiness.
- Mentored junior Hospital Corpsmen, fostering professional growth and development within the ranks.
- Developed streamlined systems for managing medical supply inventory levels based on usage trends.
- Rendered emergency medical treatment and administered immunization programs.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
Picking and Receiving
Amazon
Cleveland, TN
09.2011 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Cleveland High School
Cleveland, TN06.2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Menu memorization
- Service-oriented mindset
- Hospitality service expertise
- Food service
- Team training and development
- New hire training
- Inventory
- Staff management
- Health codes compliance
- Order management
- Food preparation
- Ordering procedures
- ABC standards
- Dining room management
Timeline
Bartender/Cook
Spankys Sports Bar and Grill
08.2025 - Current
Crowd Control
Club Limelight
08.2025 - Current
General Manager
Playhouse Nightclub
05.2024 - 08.2025
Floor Host
Platinum Gentlemen's Club
02.2022 - 08.2025
Hospital Corpsman Second Class
United Stated Navy
06.2015 - 09.2023
Picking and Receiving
Amazon
09.2011 - 09.2020
High School Diploma -
Cleveland High School