Carlee Hayes
Cary
Summary
Dynamic Office Coordinator at Fallon's Flowers with a passion for client relations and team collaboration. Expert in managing floral orders and enhancing customer experiences through effective communication. Proven ability to write engaging marketing materials and maintain office operations, ensuring a seamless service environment. Eager to contribute creativity and time management skills to future endeavors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Coordinator
Fallon's Flowers
Cary
01.2025 - Current
Key responsibilities:
• Client communication and relationship management
• Scheduling, planning, and tracking floral orders
• Supporting team coordination for events and daily operations
• Writing and editing product descriptions, cards, and marketing materials
• Managing point-of-sale systems and customer follow-ups
Guest Service Representative
Spa Retreat Cary
Cary
12.2022 - 12.2024
Key responsibilities:
• Greeting and checking in guests with warmth and efficiency
• Managing bookings, cancellations, and adjustments with professionalism
• Providing product knowledge and service recommendations
• Maintaining the cleanliness and ambiance of the guest areas
• Handling payments, membership queries, and post-service follow-ups
• Resolving client concerns with empathy and prompt solutions
Education
Certificate - Criminal Justice in Technology, minor in Criminology
Wake Tech Community College
Cary, NC06.2025
High School Diploma -
Cary High School
Cary, NC02.2023
Skills
- Communicative
- Client relations
- Report writing
- Customer service
- Team collaboration
- Office management
- Maintenance scheduling
- Office equipment maintenance
- Creative
- Time management
- Willingness to learn
- Team building
Certification
- Project Management certification (PMP), 2020
- Advanced Manufacturing Technology, Level I Certificate, 2021
- Microsoft Word, PowerPoint, Excel
Accomplishments
- Started a small business
Timeline
Office Coordinator
Fallon's Flowers
01.2025 - Current
Guest Service Representative
Spa Retreat Cary
12.2022 - 12.2024
Certificate - Criminal Justice in Technology, minor in Criminology
Wake Tech Community College
High School Diploma -
Cary High School
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