DayForce- Payroll & HR Software
Carla Dixon
Administrative Coordinator
Rockingham,NC
Summary
Well-rounded and highly qualified administrative coordinator with 20+ years of experience offering high-level support to staff and guest. Adept in managing high demand settings, overseeing diverse staff personnel, and providing elite customer service. Committed to using strong operational and interpersonal skills to continually achieve office performance improvements.
Overview
16
16
years of professional experience
Work History
Supervisor
Pinehurst Resort & Country Club
2015.05 - 2023.10
- Manage day-to-day operations of 40+ employees, as well as service entire resort of more than 420 rooms
- Responsible for hiring, training, and mentoring all and new employees to ensure highest quality service and performance metrics are met
- Maintain payroll information extending to calculating hours and employee payout
- Create schedules, shift reports, and shift changes with employees
- Collaborate with each department within resort to increase guest and resort satisfaction
Office Coordinator & Expeditor
Pinehurst Resort & Country Club
2008.03 - 2015.05
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across organization.
- Managed scheduling for 40+ employees, ensuring optimal coverage during peak business hours.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Streamlined order processing by implementing efficient scheduling and tracking systems.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Hospitality & Front Desk Personnel
Pinehurst Resort & Country Club
9 1999 - 2008.09
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with front desk to prioritize room assignments based on guest arrivals and departures.
- Handled over 50 daily phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NCSkills
Customer Service
Staff Management
Training and mentoring
Detail-oriented
Organizational Skills
Problem-solving
References
- Denver McFarland | Pinehurst Resort Front Desk Manager | 910-751-8216
- Nicole Dial | PInehurst Resort Supervisor | 910-551-4328
Software
Visual One- Property Management System
Microsoft Office
Timeline
Supervisor
Pinehurst Resort & Country Club
2015.05 - 2023.10
Office Coordinator & Expeditor
Pinehurst Resort & Country Club
2008.03 - 2015.05
Hospitality & Front Desk Personnel
Pinehurst Resort & Country Club
9 1999 - 2008.09
High School Diploma -
Richmond Senior High School
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