Carla Bowman
Charlotte,NC
Summary
Motivated and results-oriented human resources professional with a strong background in communication and time-management skills. Excited about the opportunity to leverage 9 years of compliance and payroll expertise as a Senior Payroll Specialist. Eager to join a highly motivated payroll team and contribute to its success.
Overview
13
13
years of professional experience
Work History
Senior Customer Account Specialist
APEX SYSTEMS
12.2022 - Current
- Lead accounting projects in APEX Systems
- Oversee processing on a weekly basis to ensure accurate pay, bill, and tracking
- Manage the unbilled report for sales office making certain all outstanding items are researched and corrected efficiently to ensure invoices are released timely
- Ensure timely termination of assignments for proper reporting of projections, benefits and unemployment claims
- Manage contractor time and expense processing on a weekly basis ensuring timely and accurate approvals for over 500 Bank of America contractors
- Manage the unbilled report for sales office making certain all outstanding items are researched and corrected efficiently to ensure invoices are released timely
- Contractor set up, weekly time and expense verification, and management of unbilled items.
Customer Account Specialist
APEX SYSTEMS
11.2018 - 12.2022
- Manage contractor time and expense processing on a weekly basis ensuring timely and accurate approvals for Bank of America
- Manage the unbilled report for sales office making certain all outstanding items are researched and corrected efficiently to ensure invoices are released timely
- Contractor set up, weekly Time and expense verification, and management of unbilled items.
Account Support Specialist
APEX SYSTEMS
09.2017 - 10.2018
- I provide Onboarding/HR Support for Bank of America and US Bank
- I assist in completing contractor's paperwork, references, fingerprints, employment verification and any items needed to complete their process to get cleared to start in a quick efficient manner
- I also work on separate projects such as organizational charts via Excel and housing all proper documents for Audit Purposes.
- Balanced up to 5 accounts simultaneously, maintaining regular contact and professional relationships with each.
Client Support Specialist
ADP
07.2015 - 05.2017
- Provide Tier 1 customer support for all payroll functions
- Respond to basic inquiries regarding ADP products
- Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities.
Energy Specialist
Duke Energy
04.2013 - 07.2015
- Bring my caring and unique perspective to customer service
- Handle bill inquiries
- Manage over 250 service requests daily
- Explain electric and natural gas charges
- Advise how to save energy and money
- Explain company policies and procedures.
- Reviewed project submittals for compliance with energy modeling requirements and practices pursued.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Evaluated current lighting system and identified more cost-effective equipment solution.
Guest Relations Team Member
Carolina Panthers Organization
06.2011 - 08.2013
- Enforce stadium policies, assists with fan issues, and takes a proactive approach in order to improve the fan experience
- Promote a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a Team Leader or Supervisor
- Monitor assigned areas ensuring safety of all guests
- Understand and enforce both the NFL Fan Code of Conduct and Bank of America Stadium policies and procedures.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Bachelors in Science - Marketing/Public Relations
Ashford University Online
Clinton, IA10.2012
High School Diploma -
Auburn High School
Rockford, IL06.2001
Skills
- Excel
- Power Point
- Datatel System
- American Health Tech System
- CBIS
- Interaction Client
- Work Force Now
- Pay Expert
- NetSecure
- Smart Compliance
- CITRIX
- Oracle
- Mainframe
- General Ledger Interface
- Ipay
- People Fluent
- Fieldglass
- BeeLine
- SAP
- Sterling
- Bullhorn
- Peoplesoft Financial
- Contractor Advantage
- Sharepoint
- WAND
- Analytic reasoning
- Payroll Reporting
- Territory Growth
- Billing resolutions
- Account Administration
- Recordkeeping abilities
- Customer relationship development
Accomplishments
- Documented and resolved Sick Leave discrepancies by creating a system of documentation and follow-up to ensure timely and accurate processing of sick time which led to a more efficient process.
- Implemented web-based human resources and time sheet system to minimize errors and cost while improving payroll efficiency.
- Collaborated with a team of 10 Account Managers in the development of holding quarterly Placement trainings to ensure onboarding accuracies.
Personal Qualities
- Self-Motivated
- Numeracy
- Organized
- Analytic Reasoning
- Detail Oriented
- Adapts to change
Timeline
Senior Customer Account Specialist
APEX SYSTEMS
12.2022 - Current
Customer Account Specialist
APEX SYSTEMS
11.2018 - 12.2022
Account Support Specialist
APEX SYSTEMS
09.2017 - 10.2018
Client Support Specialist
ADP
07.2015 - 05.2017
Energy Specialist
Duke Energy
04.2013 - 07.2015
Guest Relations Team Member
Carolina Panthers Organization
06.2011 - 08.2013
Bachelors in Science - Marketing/Public Relations
Ashford University Online
High School Diploma -
Auburn High School
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