Carl Brown
Greensboro
Summary
Dynamic professional with a proven track record at AT&T, excelling in customer service and problem-solving. Demonstrated expertise in exceeding sales targets while enhancing customer satisfaction through strong interpersonal skills. Committed to training and mentoring teammates, fostering collaboration to deliver tailored solutions that drive results.
Overview
10
10
years of professional experience
Work History
SR. In Home Expert
AT&T
Winston-Salem
10.2024 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Connectivity Expert
Alliance Mobile
Baltimore
02.2023 - 08.2024
- Consistently exceeded monthly goals by upward of 20%
- Delivered personalized solutions to customers, leading to an increase in customer satisfaction scores
- Trained new hires on sales techniques, product knowledge and customer service best practices
- Adopted leadership tasks to prove readiness to step into roles of importance
Mobile Wireless Expert
Enjoy Technology
Linthicum
09.2019 - 12.2022
- Proven ability to achieve and exceed sales targets by effectively promoting wireless products and services to individual and business clients
- Strong understanding of wireless technologies, plans, and devices, enabling tailored solutions to meet diverse customer needs
- Skilled in conducting product demonstrations, explaining technical features, and providing exceptional customer service and resources
- Experiences in managing fleet scheduling, preparing sales reports, and using CRM systems to track customer satisfaction and sales performance
Guest Service Agent
Staybridge Suites
Linthicum
07.2017 - 07.2019
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Inspected, ran, or tested machinery or equipment to diagnose machine malfunctions
- Maintained or repaired specialized equipment or machinery
- Processed monthly payments and researched payment discrepancies
- Balanced hotel accounts at the end of each business day
Retail Sales Assistant
Morgan State University
Baltimore
09.2015 - 06.2017
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
- Managed cash register operations using POS system and processed sales and returns
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Utilized trip schedules and rate books to determine transportation times, routes, and prices for customers
- Produced sales documents, finalized deals, and filed records
Education
General Studies -
Morgan State University
Baltimore, MD01-2017
Maryland State HS Diploma -
National Academy Foundation
Baltimore, MD05-2015
Skills
- Python
- C
- Html
- Adobe Photoshop
- Microsoft
- Opus
- Salesforce
- Customer service
- Interpersonal skills
- Problem solving
- Product knowledge
- Sales techniques
- Technical troubleshooting
- Team collaboration
- Equipment maintenance
- Time management
- Training and mentoring
- Verbal communication
- Calm under pressure
- Analytical and critical thinking
- Remote office availability
- Team management
Timeline
SR. In Home Expert
AT&T
10.2024 - Current
Connectivity Expert
Alliance Mobile
02.2023 - 08.2024
Mobile Wireless Expert
Enjoy Technology
09.2019 - 12.2022
Guest Service Agent
Staybridge Suites
07.2017 - 07.2019
Retail Sales Assistant
Morgan State University
09.2015 - 06.2017
General Studies -
Morgan State University
Maryland State HS Diploma -
National Academy Foundation
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