Carissa Fabb
Southport
Summary
Versatile and dynamic professional with a proven track record at Chic-Fil-A for enhancing customer satisfaction and team efficiency. Excelled in operations management and customer service focus, demonstrating exceptional problem-solving and interpersonal skills. Achieved continuous improvement through effective policy administration and tech-savviness, ensuring high-quality standards across roles.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological
Overview
7
7
years of professional experience
Work History
Shift Manager
Chic-Fil-A
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Front Manager
Frying Pan
05.2021 - 06.2023
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Worked closely with loss prevention teams to identify potential risks and implement preventative measures accordingly.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Implemented inventory control measures, reducing shrinkage and improving overall profitability.
- Conducted regular performance evaluations for continuous staff development and improvement.
- Collaborated with other departments to maintain overall store organization and cleanliness.
- Managed employee break rotations efficiently, ensuring seamless operations at all times.
- Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
Customer Service Representative
Walmart
04.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
House Cleaner
Better Beach
05.2018 - 05.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
Education
Associate Of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL12.2024
Skills
- Cash handling
- Customer service focus
- Punctual and reliable
- Handling customer complaints
- Interpersonal skills
- Documentation and reporting
- Schedule management
- Operations management
- Tech-Savvy
- Policy administration
- Reporting and documenting
- Problem-solving
- Computer skills
- Continuous improvement
- MS office
Timeline
Shift Manager
Chic-Fil-A
11.2024 - Current
Front Manager
Frying Pan
05.2021 - 06.2023
Customer Service Representative
Walmart
04.2020 - 05.2021
House Cleaner
Better Beach
05.2018 - 05.2020
Associate Of Science - Medical Billing And Coding
Ultimate Medical Academy
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