Carissa Adarkwah
Charlotte
Summary
Experienced in managing tables and delivering exceptional service in fast-paced environments. Utilize excellent communication skills to collaborate with team members and create a welcoming atmosphere for guests. Proven track record of maintaining high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons.
Overview
3
3
years of professional experience
Work History
Server
Waltonwood assisted living facility
01.2024 - Current
- Meal Service: Serve meals based on resident restrictions, seating location, and drink preferences, including drinks, appetizers, entrées, and desserts.
- Resident Interaction: Engage with residents and associates in a friendly manner, accommodate special requests, and listen carefully to ensure a positive dining experience.
- Table and Area Maintenance: Clear and reset tables between meals, clean kitchen and dining areas, and ensure cleanliness and safety standards.
- Resident Familiarity: Review and understand residents’ dietary restrictions to minimize errors and exceed expectations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Counselor
Morrison YMCA
05.2023 - 08.2023
- Plan, organize, and lead age-appropriate activities, including games, arts and crafts, sports, and outdoor adventures, while ensuring the safety and enjoyment of all campers.
- Oversee and engage with a group of campers, fostering a fun, inclusive, and supportive environment while promoting teamwork and respect.
- Maintain a safe environment by following all safety protocols, supervising activities diligently, and addressing any emergencies or behavioral issues promptly.
- Set a positive example by upholding the YMCA values of caring, honesty, respect, and responsibility in all interactions with campers and fellow staff.
- Assist with daily camp logistics, including setup, cleanup, meal supervision, and ensuring equipment and facilities are in good condition.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Guided clients in developing skills and strategies for dealing with problems.
Hostess
Duckworths Taphouse & grill
06.2022 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Community service an activities
- Varsity Cheerleading, Ardrey Kell High School, 08/22, 05/24, 12, Cheer Captain, Cheered for basketball and football teams, Supported other sports teams at special events
- Black Student Union, Ardrey Kell High School, 08/22, 05/24, 1, Club Member, Provided a voice for Black students in a predominantly white school, Organized annual HBCU tailgate before football games
- Volunteer, Novant Health Hospital, 06/23, 07/23, 6 weeks, 25, Assisted patients to different departments, Built relationships with hospital employees, Engaged with children in pediatrics
- Future Knights, Ardrey Kell High School, 08/22, 05/24, 9, Mentored a group of 60 girls to become cheerleaders, Taught cheers, dances, stunts, and flips
- Varsity Track & Field, Ardrey Kell High School, 08/21, 05/24, 10-14, Sprinter, Competed at conference and regional levels, Set a new school record in the 4x100 meter relay in March 2024
- Sports Representative, Student Council Leadership, 08/22, 05/24, 1, Attended bi-weekly meetings with the Athletic Director, Discussed improvements for sports teams
- Junior Choir, All Nations United Methodist Church, 4, Soprano Leader, Practiced every Saturday and Sunday, Sang at church every Sunday, Attended conferences to sing with other choirs
Timeline
Server
Waltonwood assisted living facility
01.2024 - Current
Counselor
Morrison YMCA
05.2023 - 08.2023
Hostess
Duckworths Taphouse & grill
06.2022 - 08.2022
High School Diploma -
Ardrey Kell High School
Similar Profiles
Indiya BlandIndiya Bland
Personal Care Assistant at Southern Living Assisted Living FacilityPersonal Care Assistant at Southern Living Assisted Living Facility
Kristy StulgaKristy Stulga
LPN at Palmview Assisted Living FacilityLPN at Palmview Assisted Living Facility
ROSALINA HAMILTONROSALINA HAMILTON
Licensed Practical Nurse at Brookdale Assisted Living Facility and RehabLicensed Practical Nurse at Brookdale Assisted Living Facility and Rehab