Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Carina Gutierrez

Clinton

Summary

Dynamic and detail-oriented Clinical Medical Assistant with extensive experience at Huff Orthopaedics & Sports Medicine. Proficient in electronic health records and patient care, I excel in coordinating referrals and managing insurance eligibility. Recognized for enhancing patient communication and ensuring compliance with HIPAA, I thrive in fast-paced environments while delivering exceptional service. Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Certified Clinical Medical Assistant with hands-on experience in patient care, medical procedures, and healthcare administration. Displays strong clinical skills in assessing vital signs, performing lab procedures, managing records, and providing quality patient service. Proven ability to manage multiple tasks and remain calm under pressure while showcasing excellent interpersonal communication skills. Consistently recognized for maintaining positive relationships with patients, medical professionals, insurance companies and regulatory agencies. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Laboratory Assistant/Phlebotomy

Eastern Nephrology Ass.
Wilmington
03.2025 - Current
  • Assisted in maintaining laboratory equipment and ensuring proper functionality.
  • Conducted routine quality control checks on laboratory supplies and materials.
  • Collaborated with team members to ensure efficient workflow in the lab.
  • Maintained cleanliness and organization of laboratory workspaces and supplies.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Collected blood samples using venipuncture and capillary techniques.
  • Maintained cleanliness and organization of phlebotomy work area.
  • Assisted patients in understanding the blood draw process and procedures.
  • Prepared equipment and supplies for various blood collection procedures.
  • Followed safety protocols to ensure infection control during blood draws.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Prepared and packaged specimens for courier transport.
  • Monitored inventory levels of supplies used in phlebotomy services.

Receptionist

Parker Brothers insulation
Clinton
10.2024 - 02.2025
  • Greeted clients and visitors, providing a welcoming atmosphere at Parker Brothers Insulation.
  • Managed incoming calls, directing inquiries to appropriate staff members efficiently.
  • Maintained organized filing systems for client records and company documents.
  • Assisted with inventory management of office supplies and equipment orders.
  • Prepared correspondence and documentation for internal and external communications.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Processed payments and updated accounts to reflect balance changes.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Clinical Medical Assistant

Huff Orthopaedics & Sports Medicine
Clinton
08.2021 - 07.2024
  • Assisted physicians during patient examinations and procedures.
  • Prepared treatment rooms and ensured proper medical equipment availability.
  • Recorded patient histories and vital signs accurately in electronic health records.
  • Educated patients on treatment plans and post-care instructions effectively.
  • Managed appointment scheduling and coordinated patient follow-ups efficiently.
  • Collected and processed lab specimens following safety protocols diligently.
  • Communicated with insurance providers regarding patient coverage and claims status.
  • Supported team in maintaining a clean and organized clinical environment consistently.
  • Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
  • Consulted with doctors concerning changes in patient conditions or treatments plans.
  • Answered telephones and responded to inquiries from patients regarding their healthcare needs.
  • Assisted with scheduling surgeries and other special procedures.
  • Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
  • Monitored patient recovery following treatment or surgery.
  • Assisted physicians with patient exams and treatments.
  • Administered injections and immunizations per protocol.
  • Processed prescription refills as directed by physician or nurse practitioner requests.
  • Ensured all paperwork was completed accurately prior to submitting it for processing.
  • Verified accuracy of medication doses before administering them to patients.
  • Provided direct assistance during minor surgical procedures.
  • Documented notes during patient visits.

Medical Interpreter/Spanish Medical Interpreter

Huff Orthopaedics & Sports Medicine
Clinton
08.2021 - 07.2024
  • Facilitated communication between patients and healthcare providers in diverse medical settings.
  • Interpreted medical terminology accurately during patient consultations and appointments.
  • Supported patients by explaining medical procedures and instructions clearly.
  • Collaborated with medical staff to ensure seamless communication across departments.
  • Provided simultaneous interpretation for medical appointments, surgeries and consultations.
  • Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
  • Assisted healthcare workers by translating telephone conversations with patients and family members.
  • Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.

Prior Authorization Coordinator

Huff Orthopaedics & Sports Medicine
Clinton
08.2021 - 07.2024
  • Managed prior authorization requests using electronic health record systems.
  • Reviewed clinical documentation for compliance with payer guidelines.
  • Communicated with healthcare providers to gather necessary information.
  • Coordinated with insurance companies to secure approvals for procedures.
  • Maintained accurate records of authorization requests and decisions for audits.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Notified ordering providers of denied authorizations.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.

Medical Records Specialist

Huff Orthopaedics & Sports Medicine
Clinton
08.2021 - 07.2024
  • Managed patient medical records and ensured accuracy of information.
  • Processed incoming health information requests in a timely manner.
  • Reviewed and updated medical records according to established guidelines.
  • Adhered to HIPAA guidelines when handling protected health information.
  • Collected, filed, scanned, and retrieved confidential patient information.
  • Answered inquiries regarding the status of patient records or their availability.
  • Performed data entry into electronic health record systems.
  • Ensured that all required forms were completed accurately and completely prior to storage or release.
  • Reviewed medical records to ensure accuracy and completeness.
  • Pulled patient records and transferred information to appropriate parties.
  • Maintained electronic medical records for all clients

Crew leader/Packer Operator

Smithfield Farmland
Clinton
03.2012 - 08.2021
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Assisted in troubleshooting equipment issues to minimize downtime.
  • Packaged products efficiently for shipment to ensure timely delivery.
  • Inspected items for quality control before packaging to prevent defects.
  • Maintained clean and organized work area to comply with safety standards.
  • Packed products in accordance with specified instructions.
  • Labeled boxes, crates, and other containers accurately.
  • Arranged items on pallets according to size and weight.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.

Education

CPR -

Sampson Community College
1801 Sunset Ave.
09-2024

Clinical Certified Medical Assistant -

Sampson Community College
1801 Sunset Ave.
05-2021

Phlebotomy -

Sampson Community College
1801 Sunset Ave.
05-2018

High School Diploma -

James Sprunt Community College
133 James Sprunt Dr.
05-2013

Skills

  • Patient care
  • Electronic health records
  • Medical terminology
  • Blood collection techniques
  • Customer service
  • Inventory management
  • Data entry
  • Laboratory techniques
  • Supply maintenance
  • Sample collection techniques
  • Specimen processing
  • Specimen preparation
  • Sample handling
  • Sample storage management
  • Appointment scheduling
  • HIPAA compliance
  • Clinical procedures
  • ICD-9 coding experience
  • Medical billing
  • Medical coding
  • Work well independently
  • Supply ordering
  • Written and verbal communication
  • Medical terminology understanding
  • Medical office administration
  • Insurance eligibility
  • New patient chart preparation
  • Payment collection
  • Medical translation
  • Prepare reports
  • Coordinate referrals
  • Managing referrals
  • Referrals processing
  • Specimens collection and processing
  • Medical procedures
  • CPR
  • EMR / EHR
  • Phlebotomy
  • Venipuncture and phlebotomy
  • Translation services

Languages

Spanish
Professional
English
Professional

Certification

  • CPR
  • PHLEBOTOMY
  • CCMA

Work Type

Full TimePart Time

Timeline

Laboratory Assistant/Phlebotomy

Eastern Nephrology Ass.
03.2025 - Current

Receptionist

Parker Brothers insulation
10.2024 - 02.2025

Clinical Medical Assistant

Huff Orthopaedics & Sports Medicine
08.2021 - 07.2024

Medical Interpreter/Spanish Medical Interpreter

Huff Orthopaedics & Sports Medicine
08.2021 - 07.2024

Prior Authorization Coordinator

Huff Orthopaedics & Sports Medicine
08.2021 - 07.2024

Medical Records Specialist

Huff Orthopaedics & Sports Medicine
08.2021 - 07.2024

Crew leader/Packer Operator

Smithfield Farmland
03.2012 - 08.2021

CPR -

Sampson Community College

Clinical Certified Medical Assistant -

Sampson Community College

Phlebotomy -

Sampson Community College

High School Diploma -

James Sprunt Community College
Carina Gutierrez